Our customer care makes all the differenceWhat our clients say about their experience with globalCARS.com.au
Graham H travelled in August 2017
Our Peugeot 5008 was perfect for our trip. The car had a lot of electronics I was not expecting, but made it easier for us to drive on the right side of the road. We had 5 people in the party and we were all comfortable and had room for all of our luggage. The pickup in Madrid was smooth and friendly. The car was set up in English for us. I would have liked and English handbook. We pushed a button to see what it did and someone spoke to us in French then English to make sure we weren’t having a problem with the car. We did not expect the car to dial home to Peugeot, but it gave us a sense of security. It would have been handy to know when we picked the car up.
The drop off at Barcelona airport was easy once we found the place in the pouring rain. The instructions provided were confusing. Our French number plates raised some eyebrows in a few small towns in Portugal and Spain. Overall, we were extremely happy with the booking process, pickup and returns and the car itself. Although we didn’t need it, it was good to know we were completely insured. It was a much better experience than hiring a car. Regards Graham H
David travelled in July/August 2017
Just returned from Europe after using Renault’s leasing plan. This year we opted for the Dacia Duster and weren’t disappointed after driving it for 5000 kms. The car had more grunt and boot space than the Captur, the model that we had used in the two previous years. The only negative was the GPS display on the dashboard. It was too low down and also difficult to see in sunshine. I had to rely on my co-driver to read it back to me in many situations. To see the screen I had to remove my right arm from the steering wheel and then move my head (not just my eyes), completely taking my attention away from the road. Not satisfactory.
The service from Globalcars was excellent as usual, and the pickup at Nice and dropoff at Paris CDG were smooth, quick and effortless. No problems at all.We have used this French short-term-ownership system for more than 30 years and swear by it. It is a great way to see Europe. We therefore heartily endorse it. Regards David H
Bill travelled in August/September 2017
Hi, We have used Globalcars on four occasions since 2000 while travelling in France and Spain. On each occasion we have booked for between 40 and 90 days. The booking system is easy to follow with payments organised locally (in our case in Australia). Conditions of hire/rental are clear, concise and very generous when compared with local rentals. Our contacts resolved any complicated issues and generally smoothed out what, for us, were expensive commitments.
I would, unreservedly, recommend the Globalcars organisation for anyone hiring cars Europe. A brand-new car, with a GPS in your language, comprehensive insurance with no excess and roadside-assist....at half the cost of local rental?....you'd be mad to resist it! Yours Bill T
Wayne travelled in July/August 2017
Dear Global Cars, My wife Lucy, our 2 adult children and I had a great time in Europe. We drove a Citroen Berlingo for 3 months. The car was excellent and the service from Global Cars was also fantastic. We even extended our lease for an extra 3 weeks. We drove over 11,000km in that time and visited Italy, Sicily by car ferry, Croatia by car ferry, the Island of Brac by car ferry, Slovenia, Austria, Germany, Czech Republic, Denmark, the Netherlands, Belgium and of course France. We enjoyed the freedom that the car provided and were able to stay in places that we wouldn’t have been able to reach if we didn’t have a car. We would certainly use Global Cars again for our next extended holiday in Europe. We will also recommend Global Cars to our family and friends. Kind regards, Wayne
Bruce travelled in July 2017
Dear Globalcars (and Patrick), It was a great motoring holiday, thanks. Norway by car is the only way to go. Please pass onto Citroen our thoughts after 6250 kms in the Cactus (and 3500 kms last year). It’s a good size for two and baggage, cruises well even at freeway / tollway speeds, and is very economical. It doesn’t have enough power to safely overtake on secondary roads unless you have about 10 kms of unobstructed view of oncoming traffic. In short, it needs a bit more power, proper automatic transmission, and a stop/start PERMANENTLY OFF setting. They are very popular in Norway, we noticed. Regards Bruce
Anthony and Leonie travelled in June/ July 2017
Just wanted to let you know that we had a great time in our Citroen C4. Once again pick up and drop off was quick and easy. It makes such a difference to be able to have all the paperwork dealt with before we leave home. It is the last thing we want to deal with when we have arrived off a 24 hour flight. The car was comfortable and easy to drive. We did have a small accident in Germany and the Assistance line was very helpful as was the local Citroen dealer that we took the car to, to make sure it was roadworthy. They didn’t even charge us. We are always telling our friends to use you to lease, rather than rent from one of the other companies. We have already registered to get early bird notification for next year. Can’t wait to order our 2018 Citroen. Kind regards Anthony and Leonie L
Gday Jason, We have recently returned from our European Holiday and I would like to pass on our thanks for your assistance in arranging our Citroen car Lease. The car (C4 diesel) was fabulous and the service we were afforded at Munich, both on pick up and return was excellent. We really enjoyed our driving holiday and would thoroughly recommend the Lease Scheme in general and your service in particular to anyone contemplating such an adventure in the future. Thanks again Geoff B. Bendigo
Hi Jason, I am very pleased to report that our recent European jaunt went very well and as always the Peugeot 308 was brilliant and perfect for our needs. We want to thank you for your impeccable service in setting this up for us. All arrangements were just as you said and the pick-up and return was as always professional and uncomplicated.
Once again thanks for your great customer service. Regards, Brian L
Hi Jason, My wife and I leased a Citroen which we picked up downtown in Paris early in May. The service was friendly, efficient, and most pleasing. We travelled 5000+ kms through Belgium, Germany, Austria and Italy and dropped off the car at Fiumicino on 1 July where again everything was friendly and efficient.
Just south of Firenze, we had a slight collision as a van driver opened his door in a crowded street. No one was injured and we were able to continue without worry. Community police were extremely helpful. Accident papers were returned to France after contacting the French Office by phone. There were no difficulties when returning the car. This is the third time we have leased a Citroen through GlobalCars and we have always received excellent service from Jason and his staff. We recommend your firm to others. Thanks for your great service, Eddie B
I have been leasing Renaults in Europe through Global Cars for a number of years now and have never had a problem. From the helpful and friendly staff here in Australia to the same in Europe. I have found this service to be very reliable and efficient and the cars are always new and reliable as well. I would have no hesitation in recommending Global Cars and Renault Car Leasing to anyone.
Best Regards, Barbara
Hi Patrick & Andrew, Thanks for the “Welcome Home” email and as usual, it was an excellent 6500km drive, over nearly 6 weeks, through southern France, Spain and Portugal. I have nothing but praise for all those involved during the breakdown, from the Hotel staff, Renault Eurodrive and the Renault dealership in Saumur. Fortunately, the timing of the breakdown didn’t affect our travel plans, per se, and only a little local touring was lost for that particular day, but this was offset by a long, most enjoyable lunch…. lol Bill T
Thanks for taking my call today. Having been involved in customer service for a number of years, I have been very impressed by the outstanding level of service and subject matter knowledge by Jason. This coupled with the extensive information on your web site, made globalCARS the obvious choice for us. Francesco F
Hi Patrick, Everything with respect to the car was fine. We drove 4170kms over the 6 weeks in France and put it to a real test in Corsica over nearly 3 weeks (1400 kms) over steep narrow winding roads.The delivery / return and all other aspects of the car were great. Once again Thanks very much. Alan R