Terms & Conditions

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globalCARS Terms & Conditions:

Pricing: All prices shown on this site are in Australian Dollars (AUD), except for optional extras such as Child Seats, GPS hire, Young or Additional driver fees or One Way Intercity or Inter Country Fees, normally paid in Local Currency. These are paid to the Provider at the commencement of the hire. All Supplier conditions as per the Invoice confirmation are correct at time of issue, but are subject to change. Please refer to your Invoice confirmation for details.

Payments: We accept payment by Direct Deposit (Bank details are on your Invoice). If payment is made by credit card, a surcharge applies. MasterCard and Visa will incur a surcharge of 1.35% on the total amount and American Express incurs a surcharge of 1.8% on the total amount.  Travel Agents: Payment via  E-Nett,  PaymentGate or TIAS or Direct Deposit.

Credit cards

Deposits: Car Rental: A security deposit is charged to a valid Credit Card and is blocked from the credit limit during your rental and is refunded or removed when the vehicle is returned. Make sure the Credit Card is in the name of the lead driver as per the voucher and you have a large enough limit to cover the excess. More details can be found on your voucher. Car Leasing: Car leasing does NOT require a deposit on collection of vehicle.

Cancellation Fees: Car Rental: Please refer to our booking engine for cancellation rates of your rental. Free cancellation within 48 hours of making the online booking.

Car Leasing: Please refer to your Invoice. Cancellations more than 28 days prior to collection = $500 fee, or $600 if documents have been issued. Cancellations less than 28 days prior to collection = $800-$1800 (depending on whether the vehicle has been registered). Cancellations on the day of collection or “no shows” = minimum $2000. Any travel agent fees are in addition to these charges. Travel insurance is highly recommended as cancellation fees are strictly enforced.

Refunds: Refunds are subject to loss of deposit and any applicable supplier cancellation charges. Car Rental, Car Leasing with Citroen, Peugeot or Renault, there is no refund of any unused days after the hire has commenced. globalCARS  does not authorise the employees of any supplier to promise refunds to clients.

Driving Licences & Age limits:

Car Rental: Age restrictions differ from country to country & Supplier to Supplier. Surcharges or restrictions may apply to drivers under 25 years old and between 70-75 years old. The main driver needs a full and valid driver’s licence (not probationary) and a major credit card in the same name. More details can be found in our booking engine.

Car Leasing: The minimum driver age is 18 years (no maximum driver age) and you must hold a valid driving licence recognised in the EU. If you hold a full Australian drivers licence, an International Drivers Permit (in conjunction with your Australian licence) is highly recommended (compulsory in some countries) Please contact your local Automobile Association for information. (NRMA, RACV, RACQ, RAA)

Driving Restrictions: Cross border driving restrictions may apply. Please refer to your Invoice confirmation for details or contact globalCARS for any information on cross border travel. To meet the legal requirements of some European countries over the winter months (Nov-Apr) you may need a vehicle with special tyres and/or snow chains.

Not Included: All costs for fuel, oil, motorway tolls, speeding or parking/traffic fines or damage to tyres or windscreens if not covered by the service provider is at the hirer’s expense.

Travel Insurance: Travel insurance is highly recommended to cover loss of deposit, any applicable cancellation charges, insurance excess where applicable and/or any unforeseen circumstances.

Travel Documents: When we have received full payment we will then issue your documents approx 4 weeks before collection. Note that it is your responsibility to ensure that you have correct visa and passport requirements for the countries you are intending to visit.

General Conditions applicable to all Bookings: All bookings are subject to our Terms and Conditions. No other terms, conditions or warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between globalCARS.com.au and our clients except for those terms implied. The rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the company which supplies the vehicle. Once the reservation has been paid in full no currency surcharges will be applied. Any additional charges payable on arrival are subject to local taxes at the prevailing rate applicable in that country. Cars and all offers are subject to availability, and all information, including prices, is believed to be correct at the time of preparing this information.

globalCARS.com.au is part of DAH Holdings Pty Ltd, a subsidiary of the Auto Europe LLC Group - ABN 67 107 041 912. ("DriveAway") is a member of The Australian Federation of Travel Agents Limited (AFTA) #00125 and the Council of Australian Tour Operators (CATO) #45818280.