globalCARS

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TERMS AND CONDITIONS

Terms & Conditions:

Pricing: All prices shown on this site are in Australian Dollars (AUD) unless indicated otherwise.

  • Car Rental: Optional extras such as Child Seats, GPS hire, Young or Additional driver fees or One Way Intercity or Inter Country Fees will generally be displayed and paid in local currency. These are paid to the Provider at the commencement of the hire.
  • Car Leasing: Optional extras such as Child Seats or Roof Bars are shown in Euros and are prepaid in Australian Dollars at time of booking.

All supplier conditions on the invoice and voucher are correct at time of issue, but are subject to change.

Payments: We accept payment by Credit Card and Direct Deposit. Where bookings are made by credit card, a surcharge of 2% of the total amount applies.

Deposits:

  • Car Rental: A security deposit is charged to a valid Credit Card and is blocked from the credit limit during your rental and is refunded or removed when the vehicle is returned. Make sure the Credit Card is in the name of the lead driver as per the voucher and you have a large enough limit to cover the excess. More details can be found on your voucher.
  • Car Leasing: AUD500 non-refundable deposit due upon confirmation of booking. Full payment is due 6 weeks prior to collection.

Cancellation Fees/Non-Collection:

Car Rental:

  • For car hire bookings cancelled prior to collection there is NO cancellation fee. In some cases, supplier levied fees and/or travel agent charges may apply.
  • For car hire bookings cancelled after the confirmed collection date or is a 'non-collection', the FULL PRICE of the rental will be charged. Credit card fees apply.

Car Leasing:

  • Peugeot, DS and Citroen: If a booking is cancelled after the confirmed collection date or is a 'non-collection, a AUD500 cancellation fee + EUR800 supplier levy fee will apply. If a booking is cancelled outside 6 weeks of collection, a AUD500 cancellation fee will apply. If a booking is cancelled within 6 weeks of collection and the vehicle has not been registered, a AUD500 cancellation fee + EUR300 supplier levy fee will apply. If a booking is cancelled within 6 weeks of collection and the vehicle has been registered, a AUD500 cancellation fee + EUR1,100 supplier levy fee will apply.
  • Renault: If a booking is cancelled after the confirmed collection date or is a 'non-collection, a AUD500 cancellation fee + EUR800 supplier levy fee will apply. If a booking is cancelled outside 6 weeks of collection, a AUD500 cancellation fee will apply. If a booking is cancelled within 6 weeks of collection, a AUD500 cancellation fee + EUR800 supplier levy fee will apply.

Travel insurance is highly recommended as cancellation fees are strictly enforced.

Refunds: No refund will be made on any part of a package provided and not used; this includes unused car rental days or car leasing days. globalCARS does not authorise the employees of any supplier to promise refunds to clients.

Driving Licences & Age limits:

  • Car Rental: Age restrictions differ from country to country & Supplier. Surcharges or restrictions may apply to drivers under 25 years old and between 69-75 years old. The main driver needs a full and valid driver’s licence (not probationary) and a major credit card in the same name. More details can be found at time of booking.
  • Car Leasing: The minimum driver age is 18 years (no maximum driver age) and you must hold a valid driving licence recognised in the EU. An international licence is required for many countries including Austria, Belgium, Czech Republic, Germany, Greece, Italy, Poland and Spain. For a full list of countries, click here or ask at time of booking.

Driving Restrictions: Cross border driving restrictions may apply. Please refer to your invoice or voucher for details or contact globalCARS for any information on cross border travel. To meet the legal requirements of some European countries over the winter months (Nov-Apr) you may need a vehicle with special tyres and/or snow chains.

Rates do not Include: Fuel; Oil; Tolls; Optional accessories; Airport/City/Railway/Ferry/Premium Location Fees where applicable; Insurance excess; Refundable security deposit; Vehicle License fees where applicable; Personal Accident Insurance; Additional drivers; Young/Senior driver surcharges; One way fees where applicable; Local Tax, Airport Fees and/or Administration Recovery Fees on additional charges paid locally; Flat or damaged tyres; Fines or penalties due to traffic violations; Loss or theft of vehicle keys and transponder card; Theft of personal belongings inside the vehicle. Pre-booked additional/optional items and associated local taxes are paid directly to the car supplier at the time of collecting the rental vehicle and are not included in the daily rental rate.

Travel Insurance: Travel insurance is highly recommended to cover loss of deposit, any applicable cancellation charges, insurance excess where applicable and/or any unforeseen circumstances.

Travel Documents: When we have received full payment we will then issue your documents. Note that it is your responsibility to ensure that you have correct visa and passport requirements for the countries you are intending to visit.

General Conditions applicable to all Bookings: All bookings are subject to our Terms and Conditions. No other terms, conditions or warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between globalCARS and our clients except for those terms implied. The rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the company which supplies the vehicle. Once the reservation has been paid in full no currency surcharges will be applied. Any additional charges payable on arrival are subject to local taxes at the prevailing rate applicable in that country. Cars and all offers are subject to availability, and all information, including prices, is believed to be correct at the time of preparing this information.

Who we are: globalCARS.com.au is part of DAH Holdings Pty Ltd, a subsidiary of the Auto Europe LLC Group - ABN 67 107 041 912. ("DriveAway") is a member of The Australian Federation of Travel Agents Limited (AFTA) #00125 and the Council of Australian Tour Operators (CATO) #45818280.

GOVERNING LAW

These terms and conditions are governed in all respects by the law of State of New South Wales and the Customer irrevocably submits to the non-exclusive jurisdiction of the Courts of New South Wales and the Federal Court of Australia.


Last updated: 24 December 2021

All information is correct at time of print & subject to change without notice.

globalCARS
Level 1, 157 Walker St,
North Sydney, NSW 2060
Australia