Renault FAQs

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Q1/ Who is eligible?

To be able to take advantage of Renault Eurodrive, you must meet all the following conditions:

  • Your country of residence must be outside the European Union or in the French overseas territories;
  • You must spend less than 185 consecutive days in Europe in a year;
  • You must not be in Europe for business purposes;
  • You must be over 18 the day the vehicle is delivered; and
  • Have held a driving licence for more than one year.

Following the same eligibility conditions, students and educators typically qualify for leases of up to 355 days (respectively up to 350 days and 340 days for London and Munich), as do certain employees undertaking a limited engagement in Europe. Contact us for more details.

Q2/ Are there any additional costs?

After you pay for your lease in your home country, your only other cost will be your petrol or diesel, tolls and motorway charges.  Note that insurance does not cover:  Punctured or damaged tyres;  Loss or non return of the vehicle keys;  Loss or non return of the registration and insurance papers;  Incorrect fuel placed in your vehicle and your personal effects.

Q3/ Can my spouse/partner drive the vehicle?

Your husband, wife, your children and your parents can drive the vehicle at no extra charge if they are at least 18 years old, have a valid driver's license for the countries in which they drive, and if they comply with the same tax-free regulations as you do. (This law has no effect on the vehicle insurance, which covers all drivers regardless of the relationship to the registered owner)

NB: Partners can also drive the vehicle if your relationship has been officially recognised or if they sign an official sworn statement.

Q4/ Do I need an international driver's Permit (IDP) ?

An International Drivers Permit (IDP), in conjunction with your Australian driver’s licence, is compulsory in some European countries, and highly recommended in others.
For the relative small cost, compared to the overall cost of your holiday, we recommend that all customers obtain and use an IDP in conjunction with their Australian driver’s licence. Click Here for more Info.

Q5/ Who can drive the car?

Your husband, wife, your children and your parents can drive the vehicle at no extra charge if they are at least 18 years old, have a valid driver's license for the countries in which they drive, and if they comply with the same tax-free regulations as you do. (This law has no effect on the vehicle insurance, which covers all drivers regardless of the relationship to the registered owner)

NB: Partners can also drive the vehicle if your relationship has been officially recognised or if they sign an official sworn statement.

Q6/ Can I travel on a European passport?

Yes you can. However when completing the contracts you will need to supply us a letter outlining your intentions to travel, dates of return and a copy of an invoice being phone, water or electricity bill stating your current address. You must not reside in the EU and you must have been in Australia for more then 6 months. Detailed information on this will be sent with your Peugeot Lease Forms when your booking has been confirmed.

Q7/ Where can I pick up and return the car?

Take delivery of your Renault Eurodrive at any of our 30 convenient European locations. There's no additional fees if the vehicle is collected and/or returned in France. For locations outside France, an additional charge may apply.

Q8/ Can I return the vehicle to another centre than the one initially planned?

Yes, absolutely. You must simply contact the centre of your choice at least 72 hours in advance to make an appointment. See the Travel Booklet given to you with your travel documents to get the phone number and opening hours of the centre along with a map.

Q9/ What does fully comprehensive insurance mean?

Important Information

In case of breakdown, accident, fire, vandalism or theft, please call the 24/7 Assistance number +33 (0)1 84 95 96 97.
If you do not obtain an Incident Report Number from Renault Assistance, no claims for repairs or reimbursement will be paid.

Download our Insurance Coverage Terms PDF. This pdf shows the insurances covered under the Renault Eurodrive insurance policy.

NOTE:You are no longer insured after the validity date of your insurance certificate, neither if you drive in a country not mentioned in the list above.
IMPORTANT: Turkey and Cyprus are no longer covered by Renault Eurodrive insurance/assistance.

Renault Eurodrive Insurance and Assistance does not cover Morocco, Tunisia, Kosovo, Belarus, Moldavia, Russia, Ukraine and the Turkish part of Cyprus.

Q10/ Can I choose the colour of my car?

Unfortunately, we cannot promise to provide a particular colour. However, Renault tries to make sure its vehicles are in the most popular colours of the day.

Q11/ Which Countries are covered by the EURODRIVE Insurance Policy and Road Assistance Program?

Your vehicle is covered in 40 European countries: Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican.

Unfortunately no geographical extension to the insurance contract is possible. If you decide to visit a country not covered by our insurance/assistance you are fully liable and must pay all expenses resulting from a breakdown or other problem.

Your Renault is protected:

  • In case of breakdown: by the Renault manufacturer warranty.
  • In case of accident, theft, attempted theft, fire, vandalism, broken windows: by the deductible-free multi-risk insurance in your Renault Eurodrive contract.

In the event of damage, including tyres, lost keys and incorrect fuel, you must complete:

  • an accident report with a third party (check the insurance policy number of the third party and make sure he/she signs the document); or
  • a detailed report (with detailed explanations of the circumstances, including the registration number and the date of the accident).

You must fax this document to +33 (0)1 76 89 00 47, or call +33 (0)1 76 84 96 96.

Q12/ Petrol or Diesel?

When you look at the pros and cons, there's no simple way to determine which is better as it really depends on your personal circumstance and how you plan to use the vehicle.
More recently, petrol vehicles have become more popular for Europeans to buy.
The upfront price has become considerably cheaper than a diesel vehicle, and the fuel economy in a petrol vehicle has never been better due to technological advances.
Diesel is still generally cheaper than petrol at the pump, plus a tank of diesel goes further than a tank of petrol, however it can now take 5,000-10,000kms for a diesel vehicle to be more economical in the long run.

To see recent fuel price information in Europe click here

Q13/ Does my car come with a GPS and what countries are covered?

For your convenience, all of our cars come with a factory installed GPS. In most cases, the built-in GPS system provides a full European coverage, however, some restrictions may apply to some of the systems.

Q14/ Driving in Winter?

Your car is delivered with the standard tyres Renault has chosen as a proper match for the vehicle you will be leasing. Those tires allow the car to be driven in total safety under normal road conditions in France. Depending on the area in Europe where your driving might be concentrated, by such tires may however limit your ability to drive under certain conditions.

Q15/ Can you please tell me more about the different toll roads in Europe.

The vehicle does not come with any highway stickers or vignettes. It is your responsibility to buy one at the border. So if you are travelling to Austria, Switzerland, Czech republic please enquire.

There are toll roads throughout Europe and the way they work varies.
- In most countries you pay as you get off toll roads - with the piece of paper obtained when entering the toll road telling the toll booth (either manned or not) where you entered (and when - so take care with your speed as you can get a speeding ticket if you have driven too quickly between toll gates!).  Click here for more information.

Note: debit cards are not usually accepted. Plenty of small notes/coins and standard Visa/Mastercard credit cards are recommended - as well as plenty of patience and a sense of humour.

We suggest you Google “toll roads in Europe” (pay as you go) and “vignettes in Europe” (sticker on windscreen) and choose the Wikipedia results for the most reliable information.

Note: debit cards are not usually accepted. Plenty of small notes/coins and standard Visa/Mastercard credit cards are recommended - as well as plenty of patience and a sense of humour.

www.viamichelin.com is a good website that can give you approximate toll costs between cities.

Q16/ When should I make my reservation?

As the number of cars offered in this Program is limited to a few thousands per year, we suggest you place your order as early as possible and at least thirty days before the planned pick-up date.

Q17/ I need a car right away. Can you help?

Yes we also have excellent value Car Rental worldwide. Go to the front page of globalCARS.com.au

Q18/ Payment procedure

A $500 deposit is required in order to place your reservation. The remaining balance is due as per your invoice.

Q19/ Does the Insurance cover my Luggage?

No. But you can sign up for a personal belongings insurance when you place your order with your globalCARS agent. We offer all clients a Travel Insurance 20% discount.

Q20/ Can I extend my lease while already in Europe?

Click here for more information on prices and procedure.

Q21/ Is it possible to have the vehicle delivered or picked up at the end of the contract?

We unfortunately can only deliver vehicles to Renault Eurodrive delivery centres. French legislation prevents us from driving your vehicle.

 

HOW DO I BOOK MY RENAULT EURODRIVE LEASE?

Book your Renault Eurodrive Lease  by completing the search form above or by calling 1300 789 992 and chatting to your globalCARS Car Lease expert to secure the best deal.