Renault Eurodrive FAQs

Home » Renault Eurodrive FAQs
Q1 / How do I reserve my Renault EuroDrive vehicle?

Contact globalCARS on 1300 789 992 to make your reservation.
Choose the Lease model you want to order.
Confirm your intended pick up and drop off locations. 

All bookings must be received by globalCARS.com.au at least 6 weeks prior to the intended pick up date. (In some cases, bookings can be made at shorter notice depending on vehicle availability and pick-up location). On receipt of your deposit, we will require your personal details to create the booking.  Secure your booking with a non refundable deposit of $500. Your consultant will go through this with you. Once full Payment is made the a pack will be sent with Vouchers and a letter of confirmation, including pick up and drop off location instructions and telephone numbers. We recommend that you read the terms and conditions on the reverse of your copy of the contract when you receive it.

Q2 / What are the additional costs?

The Renault Eurodrive Program is a tax free sale with buy back agreement. After you pay for your lease in your home country, your only other costs are petrol/diesel, Tolls and Motorway charges.

Q3 / Where can I drive my Renault EuroDrive vehicle?

During the entire length of your Renault Eurodrive contract, you have multi-risk insurance with no excess and roadside assistance 24 hours a day, 7 days a week managed by Renault Eurodrive Assistance.

Your vehicle is covered in 42 European countries*:

Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican.

NOTE: You are no longer insured after the validity date of your insurance certificate, neither if you drive in a country not mentioned in the list above.

IMPORTANT:
Morocco and Tunisia are no longer covered by Renault Eurodrive insurance/assistance.
*Subject to change

The countries covered by insurance may vary during the validity of this contract. It is important that you check to confirm that the countries you are travelling to to are covered by insurance and roadside assistance before travelling.
Note: Some countries may require an International Driving Permit (IDP).  Learn More

Q4 / Tell me about the Renault EuroDrive servicing costs

As with any vehicle, service costs are the responsibility of the owner of the vehicle. The Renault model range require their first service between 20,000 and 30,000 kms (see model specifications). The approximate cost is 100 euros depending on the country and the model of your vehicle. Given the relatively small size of Europe, this is a distance that few of our clients reach.

Q4 / Can we extend the lease while travelling?
  • While travelling you can arrange an extension by contacting Renault DVSE 186 avenue Jean Jaures 75019 Paris, Tel 01 40403368.
    Extensions will be calculated using DVSE tariff extension procedures. Instructions and payment for any additional periods must reach Renault (Paris office) at least 2 weeks prior to the expiry date of the original period, and should include a return address so that updated insurance papers can be forwarded to you.
    If the extension is not paid for, the vehicle will only be insured for the initial period.
Q5 / Please explain the promissory note / draft.

Upon receiving the contract for your vehicle you will be required to sign a draft to the order of Renault DVSE, equal to the difference between the total price of the delivered vehicle and the amount for the actual use of the vehicle. At the end of the contract the customer may keep the vehicle permanently, in which case Renault DVSE will request a cheque for the said amount from the customer. OR Return the vehicle to the centre nominated on the order form.

Q6 / We need a baby seat child seat in the vehicle.

Please contact our office for assistance.

Q7 / Please explain the tyres fitted to the Renault Eurodrive vehicles.

Nearly all RENAULT vehicles are fitted with standard tyres prior to leaving the RENAULT factory. Standard tyres are not suitable for all winter conditions and during certain periods of the year. The vehicle supplier cannot predict where each client will travel. Driving regulations in Germany, Austria and Switzerland insist on the use of winter tyres between November – mid April and penalties can apply.

Standard tyres may not be suitable for winter road conditions and extreme weather in various countries throughout Europe. When driving in winter it is the responsibility of each driver to respect the legal requirements in place in each European country.

Vandalism of any kind is at the contract holder's expense.
NOTE: Some vehicles can be purchased with Grip Control & M+S winter tyres. Please refer to fleet details.

Snow Chains / Winter Tyres.
Clients can pickup their vehicle in France and there are no mandatory laws in regards to snow tyres. As per below Frankfurt and Munich it is compulsory, Click here for more information. 

Q8 / Can we choose the color of the vehicle?

Unfortunately, we cannot promise to provide a particular colour. However, Renault tries to make sure its vehicles are in the most popular colours of the day.

Q9 / Who can drive the vehicle? Is there a minimum age to drive these lease vehicles?

Your husband, wife, your children and your parents can drive the vehicle at no extra charge if they are at least 18 years old, have a valid driver's license for the countries in which they drive, and if they comply with the same tax-free regulations as you do. (This law has no effect on the vehicle insurance, which covers all drivers regardless of the relationship to the registered owner)

NB: Partners can also drive the vehicle if your relationship has been officially recognised or if they sign an official sworn statement.


The minimum driver age is 18 years with a FULL AUSTRALIAN LICENCE (no maximum driver age).
If you hold a full Australian drivers licence, an International Drivers Permit (in conjunction with your Australian licence) is highly recommended (compulsory in some countries).

Q10 / What countries need an International Drivers Licence?

Some countries may require an International Driving Permit (IDP).

 Learn More 

It is the driver's responsibility to meet each country's requirements. 

Q11 / Can you advise us on road tolls in Europe?

There are toll roads throughout Europe and the way they "work" varies. In most countries you pay as you exit the toll road - with the piece of paper obtained when entering the toll road telling the toll booth where you entered.

Switzerland charges a fee for the use of motorways (green road signs). The vignette, which is a sticker applied to inside of the windscreen, costs a flat-rate price and is mandatory for motor vehicles. Vignettes can be purchased at customs offices at most border entries. also obtainable at post offices, petrol stations, automobile associations and railway stations. They are valid from 1 December until 31 January of the year after the following year.

http://www.mappy.co.uk/ is a fabulous web-site giving drivers a wealth of information    

You can Pre Purchase toll passes here:   http://tolltickets.com/.

  Learn More

Q12 / Payments & Fees?

Booking Deposit:
A non refundable deposit of AUD$ 500 is required at the time of placing your reservation. Payments made by credit card Mastercard/Visa incur a 2% service fee. Payments made by credit card American Express incur a 3% service fee. To avoid any fees pay by Direct Deposit. Details are on your invoice.

Bookings made within 30 days of the collection date will attract a $30 late booking fee and full payment required.

Final Payment: Final payment due 7 days after confirmation/ or subject to special Early Bird conditions as listed on invoice. Late return of lease forms may delay the delivery of your vehicle. For bookings within this deadline, please contact our office.

Cancellation Fees:
Cancellations more than 6 Weeks prior to collection $500 plus any further supplier's charges subject to registration of your vehicle.
42 - 0 days prior to pick up $500 Plus Suppliers Fees (These Additional fees may be as high as $1000.00 to cover costs such as registration, insurance, customs compliance, transportation and any other administration costs which have been incurred in the processing of the booking.)

Amendment fee for each amendment Free before documentation / $60 after documents are issued
No show or early return 100% of rental costs. i.e. No refund for unused services.

Q13 / Please explain the Satellite Navigation / GPS System.

All our vehicles are delivered new. A warranty inspection must be carried out to 20 000 kms (12 500 miles). This inspection is charged to the customer and must be performed by a representative of the RENAULT network.

Q14 / Can the vehicle be delivered to my Hotel?

We unfortunately can only deliver vehicles to Renault Eurodrive delivery centres. French legislation prevents us from driving your vehicle.

Q15 / Who is the operator behind this program?

Renault Eurodrive is owned by the RENAULT SAS car company, the leading car manufacturer in Europe.

Our car leasing formula is marketed by our worldwide network, present in more than 77 countries. To our Renault Eurodrive office in Australia can be added a network of importers, tour operators and travel agencies.

For more than 55 years, the Renault Eurodrive brand has been there to assist you during your trips to Europe.

We are committed to providing an impeccable service (97% of our customers are satisfied with the Eurodrive product and 98% would recommend it to their friends). In the same spirit, Renault Eurodrive has been ISO 9002 certified since 1998.

Q16 / Does the insurance cover my luggage?

No, the Renault insurance does not cover personal belongings and luggage. We do however offer comprehensive travel insurance through SURESAVE.

 Learn More

Q17 / Can I return pay a supplement to cover me for countries not listed?

No. Unfortunately no geographical extension to the insurance contract is possible.

If you decide to visit a country not covered by our insurance/assistance you are fully liable and must pay all expenses resulting from a breakdown or other problem.

Q18 / Can I return to another location than was originally planned?

Yes, absolutely. You must simply contact the centre of your choice at least 72 hours in advance to make an appointment. See the Travel Booklet given to you with your travel documents to get the phone number and opening hours of the centre along with a map.

Q19 / What documents do I need to cross borders in Europe?

The documents you are given when you take deliver of your car - the vehicle registration document (grey card), car insurance and Warranty booklet and your identity papers (Passport, international driver's licence) suffice to cross European borders. However, you may need to purchase a special disc to travel in certain countries.

Q20 / Can I smoke in the lease vehicle?

You are free to smoke in the vehicle as long as no damage is done (seats burnt, stains, etc.).

Q21 / What is the current cost of fuel in Europe?

Diesel is generally a little cheaper but remember the fuel savings with Diesel. Usually about a third more distance out of a tank of Diesel than Petrol.

  Learn More

Q22 / What is the current law re breathalysers & safety Equipment when driving in Europe?

Several changes have been made to motoring laws in France in support of the International Decade on Road Safety though two new laws have subsequently been either abolished or postponed indefinitely.

January 2013 - Drivers in France have been required to carry a self-test breathalyser since July 2012 with enforcement by fines originally planned for 1 November but subsequently postponed to 1 March 2013.  Now the French government has announced that the implementation of the sanction (fine) for drivers not carrying a breathalyser – a fine of €11 – has been postponed indefinitely.

So you are still required to carry a self-test breathalyser when driving in France but there is no current legislation demanding a fine for non-compliance.

It is a legal requirement in most European countries to carry an emergency triangle and reflectorised jacket. Renault provides one emergency triangle and one reflectorised jacket. The jacket must be carried inside the vehicle, so you can put it on before exiting the vehicle.