Peugeot FAQs

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Where can I drive my vehicle?

The list of countries where you can drive your vehicle are listed in our Booking Terms & Conditions available on our website under the Menu option Booking.

Who can drive the vehicle?

A Peugeot vehicle can only be registered in one name. That person is referred to as the Contract Holder. Click here for full details on who can drive.

Can I travel on a European passport?

Yes you can. However when completing the contracts you will need to supply us a letter outlining your intentions to travel, dates of return and a copy of an invoice being phone, water or electricity bill stating your current address. You must not reside in the EU and you must have been in Australia for more then 6 months. Detailed information on this will be sent with your Peugeot Lease Forms when your booking has been confirmed.

Why do I have to give my credit card details on the contract?

This is for Peugeot's use only, in cases of any traffic infringements or items not returned with the vehicle, for example keys, registration papers etc.

What deposit do I need to make with my Peugeot booking?

A AUD $500 deposit is required at the time of reservation to secure your booking if made outside of 6 weeks of collection. This deposit is non-refundable.

How far in advance can I make amendments to my Peugeot booking?

All amendments must be made outside of 21 days from collection.

Do I need an International Driving Permit (IDP) when renting a Peugeot?

An IDP is proof that you hold a valid driver licence in your home country at the date of issue of the IDP and should be carried with your domestic driver licence. It is a very useful travel document and is required or recommended for many countries when hiring a motor vehicle.

Can I order a specific colour for my Peugeot vehicle?

No. Preference of colour can be written on the leasing contract, under the 'Observation' section, however it cannot be guaranteed.

What are the age limits for drivers?

You must be in possession of a full drivers licence (no provisional or learner drivers allowed) . There is no upper age limit

Can I pay extra to be insured in other countries not covered by insurance?

Unfortunately this is not possible. The insurance policy can not be extended or changed. If you do decide to travel ins a country not covered by insurance you will be held fully liable and must pay all expenses resulting from a breakdown or theft.

Can I change my drop off point once I have already started my lease?

Yes you can. If you are changing from a French location to a non French location you will have to pay the fee to Peugeot Sodexa in Paris.

Is there a cancellation policy with Peugeot?

Yes, a cancellation fee does apply. If a booking is cancelled, a cancellation fee of AUD $500 + Supplier levied charges will apply. If the booking is cancelled within 35 days of the collection date, a large cancellation fee can apply. We always suggest travel insurance to cover unforeseen circumstances and therefore offer all clients a Travel Insurance 20% discount.

Can you please tell me more about the different toll roads in Europe.

The vehicle does not come with any highway stickers or vignettes. It is your responsibility to buy one at the border. So if you are travelling to Austria, Switzerland, Czech republic please enquire.

There are toll roads throughout Europe and the way they work varies.
- In most countries you pay as you get off toll roads - with the piece of paper obtained when entering the toll road telling the toll booth (either manned or not) where you entered (and when - so take care with your speed as you can get a speeding ticket if you have driven too quickly between toll gates!).  Click here for more information.

Note: debit cards are not usually accepted. Plenty of small notes/coins and standard Visa/Mastercard credit cards are recommended - as well as plenty of patience and a sense of humour.

We suggest you Google “toll roads in Europe” (pay as you go) and “vignettes in Europe” (sticker on windscreen) and choose the Wikipedia results for the most reliable information.

Note: debit cards are not usually accepted. Plenty of small notes/coins and standard Visa/Mastercard credit cards are recommended - as well as plenty of patience and a sense of humour.

www.viamichelin.com is a good website that can give you approximate toll costs between cities.

Can you deliver or collect the car?

Unfortunately this can not be done for legal and insurance reasons

What do I need to collect my vehicle?

Upon pick up you will need to provide the pre paid voucher from Peugeot and your passport.

Do I need to leave a deposit when I arrive or pay for any extras?

No. Once you have paid you will be given a prepaid voucher, this will cover you for your lease and there are no extra’s to pay other than toll, highway charges or fuel. There is no deposit required or credit card imprints taken at time of collection.

How much fuel is provided and do I need to return the vehicle full?

The vehicle will be delivered with between 10-15 litres of fuel, which in most cases is enough to get out of the city or on your way. You are not required to return the vehicle full and there are no charges in doing this.

Can I get a right hand drive in the UK?

No, all Peugeot models are left hand drive vehicles.

Can my friend or relative collect the vehicle for me?

No. The registered driver (the client that completed the forms), must collect and return the vehicle as there are forms to be completed.

Can I have additional drivers and is there a fee?

Yes you are able to have additional drivers and there is no additional fee, however there are restrictions as follows. All additional drivers must fit the requirements of the program and the registered driver must be in the vehicle at all times.

Exception is immediate family members - Spouse, son or daughter who has the same surname and residential address as the registered driver. They may drive locally without the registered driver but under no circumstances can the family member take the vehicle across any borders or for lengthy periods without the registered driver in the car.

If I take my vehicle on a ferry will I be covered by insurance?

Yes. You are covered by full comprehensive insurance` and are covered in both the UK and Ireland. Ferry crossing fees are not included in the costs; these will need to be prepaid. Let us know if you are interested in this as we can help.

Is a diesel model better to have then a petrol model?

The price for diesel is approximately 10 - 20% cheaper than petrol in most European countries. Therefore we recommend if you plan on doing a reasonable amount of driving it may be more economical to pay the extra and take a diesel model.

Can I upgrade my car on arrival or request accessories?

No. Therefore it is vital you choose the correct vehicle and accessories prior.

Please explain the 24 / 7 roadside assistance?

Roadside assistance is provided in over 25 European countries, 7 days a week and 24 hours a day. Full details are provided with your final documentation.

Do Peugeot Sodexa offer Tow Bars as an accessory or allow them to be fitted?

No. Peugeot do not offer these or allow them to be fitted on the vehicle by the client.

Does the Peugeot vehicle come with a spare tyre?

Most vehicles do come with a spare tyre. Some do have spacesavers.

Do Peugeot provide safety equipment required by individual countries?

No. It is the responsibility of the client to ensure they have the adequate and necessary items required. The laws and requirements vary between countries. Peugeot cannot predict where each client will travel and therefore leave it to the client to investigate and purchase.

Will a reflective jacket and breakdown triangle be provided in the Peugeot vehicle?

All Peugeot deliveries from the 1st of July 2008 will be provided with a security kit which includes a reflective jacket and triangle. Peugeot Sodexa will charge the client's credit card EUR25 should the items not be returned with the vehicle.

What are the additional costs?

After you pay for your lease in your home country, your only other cost will be your petrol or diesel, tolls and motorway charges.

What tyres do Peugeot vehicles come with?

All vehicles are fitted with standard tyres prior to leaving the Peugeot Sodexa factory. Standard tyres are not suitable for all winter conditions and during certain periods of the year. It is the clients responsibility to purchase the appropriate 'winter tyres' whilst overseas and have them fitted and removed at a authorised Peugeot Dealer. Snow chains can be prepaid prior to departure and supplied by Peugeot Sodexa at time of collection, however they are not suitable for highway driving.

If I want to extend or change the details of my lease whilst I'm overseas, what do I do?

Extensions or changes are possible however you will need to contact Peugeot Sodexa direct and arrange this with them. All costs will be in Euro and current taxes applied.

Does the car have to be serviced?

Yes - the car needs a first service at 30 000 and then 60,000kms for Petrol Models (20,000 and then 40,000kms for Diesel Models). This is at your expense. Details of the Peugeot dealers in Europe will be given to you at time of pick up

What happens if my vehicle is stolen or I have an accident?

Detailed information will be given to you in your final documentation, however it is relatively simple. You need to follow the same procedure as you would at home. Contact the police, fill out an accident report form and fax the document to Peugeot. In the event of your vehicle being stolen once you have notified Peugeot, the promissory note amount will not be invoked.

If I have to return earlier for any reason can I do this, and am I entitled for a refund?

Yes, please make sure you contact the representative prior to organise the return. A partial refund may be issued to client who had an initial lease for more than 35 days and who returned more than 7 days prior to the organised date.

Which countries are available to travel to?

The following countries are covered by insurance and for assistance:

Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus~, Czech Republic, Denmark, Estonia, Finland, France (including Corsica), Germany, Gibraltar, Greece (including Crete and Greek Islands), Hungary, Iceland, Ireland, Italy (including Sicily and Sardinia), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Serbia*, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, Switzerland, United Kingdom.

~The cover of insurance provided for Cyprus is limited to the geographical parts of Cyprus which are under control of the government of the Republic of Cyprus.

*The cover of insurance provided for Serbia is limited to the Republic of Montenegro and the geographical parts of Serbia which are under control of the government of the Republic of Serbia.

Travel is not permitted into the following countries:

Albania, Algeria, Belarus, Israel, Iran, Kosovo, Moldova, Morocco, Russia, Tunisia, Turkey and the Ukraine. Travel to these countries is at the lessees risk and is not covered by the Peugeot insurance or Peugeot assistance.