Peugeot FAQs

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Q1. Where can I drive my vehicle?

Your Peugeot vehicle is covered by Insurance and 24/7 Assistance if you drive in any of the following countries or their islands:
Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus (Greek Territory only) ~, Czech Republic, Denmark, Estonia, Finland, Metropolitan France (including Corsica), Germany, Gibraltar, Greece (excluding Crete and Greek Islands), Hungary, Iceland, Ireland, Italy (including Sicily and Sardinia), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Serbia *, Slovakia, Slovenia, Spain (including Balearic and Canary Islands), Sweden, Switzerland, the Vatican, United Kingdom.

Note: Due to conditions resulting from Brexit, collections/returns in London are suspended.
Cars can no longer be taken into the United Kingdom until further notice.

~ The cover of insurance provided for Cyprus is limited to the geographical parts of Cyprus which are under control of the government of the Republic of Cyprus.

* The cover of insurance provided for Serbia is limited to the Republic of Montenegro and the geographical parts of Serbia which are under control of the government of the Republic of Serbia.

Travel is not permitted into the following countries: Albania, Algeria, Belarus, Israel, Iran, Kosovo, Moldova, Morocco, Russia, Tunisia, Turkey, Ukraine, and the Greek Islands. Travel to these countries is at the lessee's risk and is not covered by the Peugeot insurance or Peugeot assistance.

Q2. Who can drive the vehicle?

A Peugeot vehicle can only be registered in one name. That person is referred to as the Contract Holder.
The leased vehicle may be driven only by the Contract Holder or his/ her Partner (i.e. spouse or legal cohabiting partner), direct descendants or ascendants, if they qualify for the scheme (refer “Eligibility”) and hold valid full driving licences (as noted previously).

Direct ascendants/descendants may only drive the vehicle locally and cannot drive across country borders without the Contract Holder. The spouse/legal cohabitant can cross country borders, even if the Contract Holder is not in the vehicle, but if their surname does not match the Contract Holder an official document must be carried to prove the relationship (e.g. marriage certificate or similar).

Other drivers (not descendants/ascendants/spouse/legal cohabiting partner) can only drive the vehicle if they meet the same Eligibility conditions as the Contract Holder and the Contract Holder is inside the vehicle and unable to drive due to an emergency or exceptional circumstances.

Q3. Why do I have to give my credit card details on the contract?

This is for Peugeot's use only, in cases of any traffic infringements or items not returned with the vehicle, for example, keys, registration papers etc.

Q4. What deposit do I need to make with my Peugeot booking?

AUD $500 deposit is required at the time of reservation to secure your booking if made outside of 6 weeks of collection. This deposit is non-refundable.

Q5. How far in advance can I make amendments to my Peugeot booking?

All amendments must be made outside of 40 days from collection.

Q6. Do I need an International Driving Permit (IDP) when renting a Peugeot?

An International Driving Permit (IDP), in conjunction with your Australian driver’s licence, is compulsory in many European countries, and highly recommended in others.
For the relatively small cost, compared to the overall cost of your holiday, we recommend you obtain and use an IDP in conjunction with your Australian driver’s licence.

Q7. Can I order a specific colour for my Peugeot vehicle?

No. Preference of colour can be written on the leasing contract, under the 'Observation' section, however, it cannot be guaranteed.

Q8. What are the age limits for drivers?

You must be in possession of a full drivers licence (no provisional or learner drivers allowed). There is no upper age limit

Q9. Can I pay extra to be insured in other countries not covered by insurance?

Unfortunately, this is not possible. The insurance policy cannot be extended or changed. If you do decide to travel ins a country not covered by insurance you will be held fully liable and must pay all expenses resulting from a breakdown or theft.

Q10. Can I change my drop off point once I have already started my lease?

Yes, you can. If you are changing from a French location to a non-French location you will have to pay the fee to Peugeot in Paris.

Q11. Is there a cancellation policy with Peugeot?

Yes, a cancellation fee does apply. If a booking is cancelled, a cancellation fee of AUD $500 + Supplier levied charges will apply. If the booking is cancelled within 35 days of the collection date, a large cancellation fee can apply. We always suggest travel insurance to cover unforeseen circumstances and therefore offer all clients a Travel Insurance 20% discount.

Q12. Can you please tell me more about the different toll roads in Europe.

The vehicle does not come with any highway stickers or vignettes. It is your responsibility to buy one at the border.

There are toll roads throughout Europe and the way they work varies.
- In most countries you pay as you get off toll roads - with the piece of paper obtained when entering the toll road telling the toll booth (either manned or not) where you entered (and when - so take care with your speed as you can get a speeding ticket if you have driven too quickly between toll gates!).  Click here for more information.

Note: debit cards are not usually accepted. Plenty of small notes/coins and standard Visa/Mastercard credit cards are recommended - as well as plenty of patience and a sense of humour.

We suggest you Google “toll roads in Europe” (pay as you go) and “vignettes in Europe” (sticker on the windscreen) and choose the Wikipedia results for the most reliable information.

www.viamichelin.com is a good website that can give you approximate toll costs between cities.

Q13. Can you deliver or collect the car?

Unfortunately, this can not be done for legal and insurance reasons

Q14. What do I need to collect my vehicle?

Upon pick up, you will need to provide the prepaid voucher from Peugeot and your passport.

Q15. Do I need to leave a deposit when I arrive or pay for any extras?

No. Once you have paid you will be given a prepaid voucher, this will cover you for your lease and there are no extra’s to pay other than toll, highway charges or fuel. There is no deposit required or credit card imprints taken at the time of collection.

Q16. How much fuel is provided and do I need to return the vehicle full?

The vehicle will be delivered with between 10-15 litres of fuel, which in most cases is enough to get out of the city or on your way. You are not required to return the vehicle with a full tank and there are no charges in doing this.

Q17. Can I get a right-hand drive in the UK?

No, all Peugeot models are left-hand drive vehicles.

Q18. Can my friend or relative collect the vehicle for me?

No. The registered driver (the client that completed the forms), must collect and return the vehicle as there are forms to be completed.

Q19. Can I have additional drivers and is there a fee?

Yes you are able to have additional drivers and there is no additional fee, however, there are restrictions as follows. All additional drivers must fit the requirements of the program and the registered driver must be in the vehicle at all times.

The exception is immediate family members - Spouse, son or daughter who has the same surname and residential address as the registered driver. They may drive locally without the registered driver but under no circumstances can the family member take the vehicle across any borders or for lengthy periods without the registered driver in the car.

Q20. If I take my vehicle on a ferry will I be covered by insurance?

Yes. You are covered by fully comprehensive insurance` and are covered in both the UK and Ireland. Ferry crossing fees are not included in the costs; these will need to be prepaid. Let us know if you are interested in this as we can help.

Q21. Is a diesel model better to have then a petrol model?

When you look at the pros and cons, there's no simple way to determine which is better as depends on your circumstance and how you plan to use the vehicle.
More recently, petrol vehicles have become more popular for Europeans to buy.
The upfront price has become considerably cheaper than a diesel vehicle, and the fuel economy in a petrol vehicle has never been better due to technological advances.
Diesel is still generally cheaper than petrol at the pump, plus a tank of diesel goes further than a tank of petrol, however, it can now take 5,000-10,000kms for a diesel vehicle to be more economical in the long run.

To see recent fuel price information in Europe click here

Q22. Can I upgrade my car on arrival or request accessories?

No. Therefore it is vital you choose the correct vehicle and accessories prior.

Q23. Please explain the 24 / 7 roadside assistance?

Roadside assistance is provided in over 25 European countries, 7 days a week and 24 hours a day. Full details are provided with your final documentation.

Q24. Do Peugeot offer Tow Bars as an accessory or allow them to be fitted?

No. Peugeot does not offer these or allow them to be fitted on the vehicle by the client.

Q25. Does the Peugeot vehicle come with a spare tyre?

Most vehicles do come with a spare tyre. Some do have space savers.

Q26. Does Peugeot provide safety equipment required by individual countries?

No. It is the responsibility of the client to ensure they have the adequate and necessary items required. The laws and requirements vary between countries. Peugeot cannot predict where each client will travel and therefore leave it to the client to investigate and purchase.

Q27. Will a reflective jacket and breakdown triangle be provided in the Peugeot vehicle?

All Peugeot deliveries from the 1st of July 2008 will be provided with a security kit which includes a reflective jacket and triangle. Peugeot will charge the client's credit card EUR25 should the items not be returned with the vehicle.

Q28. What are the additional costs?

After you pay for your lease in your home country, your only other cost will be your petrol or diesel, tolls and motorway charges.

Q29. What tyres do Peugeot vehicles come with?

A. All of our vehicles, except the Peugeot 2008 GRIP, are fitted with assembly-line 'multi-purpose' tyres. These tyres are suitable for varied driving conditions, excluding extreme conditions such as the presence of snow or ice.
From November to March, or outside these dates if the weather and road conditions require, you may need a vehicle with winter tyres depending on where you plan to drive.

The Peugeot 2008 GRIP has Grip technology, plus mud & snow tyres. This combination meets the legal requirements for "winter tyres". The Grip Control system (a special patented control system) manages all 4-wheels together with the steering wheel angle and brakes, to provide the best grip possible. This means that when the Grip function is activated (via a dial setting controlled by the driver), you will receive improved grip and traction in snowy conditions when travelling at speeds of below 80km/hr. Click here for more information.

Peugeot Open Europe does not lease or sell 'winter tyres'. If the client wishes to have winter tyres, it’s the client’s responsibility to purchase them while overseas and have them fitted and removed at an authorised Peugeot dealer. The vehicle needs to be returned with the original tyres fitted. Snow chains can be purchased from a service station and used (at client’s cost), however, they are not suitable for highway driving. Mud & Snow Tyres with Grip Control meet the legal restrictions in Germany, Switzerland and Austria during winter months. These can be requested on certain vehicles; contact globalCARS for full details and further information.

Q30. If I want to extend or change the details of my lease while I'm overseas, what do I do?

Extensions or changes are possible however you will need to contact Peugeot Sodexa direct and arrange this with them. All costs will be in Euro and current taxes applied.

Q31. Does the car have to be serviced?

Yes - the car needs the first service at 30 000 and then 60,000kms for Petrol Models (20,000 and then 40,000kms for Diesel Models). This is at your expense. Details of the Peugeot dealers in Europe will be given to you at time of pick up

Q32. What happens if my vehicle is stolen or I have an accident?

Detailed information will be given to you in your final documentation, however, it is relatively simple. You need to follow the same procedure as you would at home. Contact the police, fill out an accident report form and fax the document to Peugeot. In the event of your vehicle being stolen once you have notified Peugeot, the promissory note amount will not be invoked.

Q33. If I have to return earlier for any reason can I do this, and am I entitled for a refund?

Yes, please make sure you contact the representative before organising the return. A partial refund may be issued to the client who had an initial lease for more than 35 days and who returned more than 7 days before the organised date.

Q34. Breathalyser kits in France

French law requires that a breathalyser kit is carried in your vehicle and replaced if/when used. These kits can be purchased for €2-3 from most fuel stations. Note: you will not receive a fine if you do not have a breathalyser kit in your vehicle.

Q35. Air Pollution stickers in France

You can apply for a Crit’Air certificate (sticker) at a cost of about EUR4 only after you have collected your vehicle.
Visit this website: https://www.certificat-air.gouv.fr/en/demande/cgu

As the sticker can only be posted to your home address, you should print the receipt you receive via email and refer towards the bottom of the page. There is a section with a QR code and CRIT’Air logo + licence plate number. You should cut and tape this section onto the inside right-hand side of your windscreen, facing out.
While we are informed there is a EUR68 fine if you fail to have this sticker, it seems there has been a lot of flexibility to date.
The cities that require this sticker are listed on the above website (currently Paris, Grenoble, Lille, Strasbourg, Lyon, Toulouse).

HOW DO I BOOK MY PEUGEOT EUROPE LEASE?

Book your PEUGEOT EUROPE Lease by completing the search form above or by calling 1300 789 992  and chatting to your globalCARS Car Lease expert to secure the best deal.