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globalCARS Excess Refund Protection

At globalCARS we are dedicated to provide a high quality service to our customers. This product is our guarantee to offer the best service possible

What is globalCARS Excess Refund Protection?

The globalCARS Excess Refund Protection is an additional service for our customers and its out commitment to reimburse you if have to pay a damage excess on a vehicle booked through us.

For AU15.50 a day, your rental be covered for the supplier's damage and theft excess costs charged locally. If the supplier charge you the excess amount on the vehicle, you may claim up to AUD7,000 online.

What does it cost?

The Excess Refund Protection is only AUD15.50 per day!

How much is covered?

We will pay up to AUD7,000 (for Australian and New Zealand bookings) or up to AUD5,000 (for International bookings) of the excess required to be paid as part of the vehicle rental agreement for any single or series of incidents under a single rental agreement due to accidental damage to the rental vehicle including:

  1. physical damage to the windows and windscreens;
  2. physical damage to the roof, wheels, tyres and undercarriage;
  3. loss or damage resulting from fire, theft, vandalism or adverse weather events.

How to Request a Reimbursement

All reimbursement applications must be advised via Car Hire Refunds. Please submit your application with all supporting documents online.

When completing a request for reimbursement you must:

  • Respond to each of the questions in full and to the best of your knowledge;
  • Provide copies of the documents requested and any additional evidence that can assist us in processing your request

Important Information: Please check that the limit of this protection is adequate your rental.

This excess refund protection can be cancelled when globalCARS is advised 48 hours prior to the reserved car rental start date. Please note any changes to your booking will result in a reprice of your booking.

Territorial Limitations

Worldwide excluding Afghanistan, Central African Republic, Chechnya, Democratic Republic of Congo, Egypt, Iraq, West Bank, Gaza and the Occupied Territories of Israel, Libya, Nigeria, North Korea, Somalia, South Sudan, Sudan, Syria, and Yemen.

For a complete list of inclusions, exclusions and product terms, view our Excess Refund Protection PDF.

Last updated 14 April 2022. All information is correct at time of print & subject to change without notice.