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globalCARS Protection

At globalCARS we are dedicated to provide high quality services to our customers. The globalCARS Breakdown Protection is subject to the terms and conditions detailed below.

What is globalCARS Breakdown Protection?

The breakdown protection is a contract between globalCARS and our customers, reimbursing them if their car rental suffers a breakdown (resulting from towing costs or unused rental days for example), or the car rental company charges a damage excess on a vehicle booked through us.

How Much Is It?

AUD10.50 per day!

What Do We Cover You For?

globalCARS will reimburse up to AUD3,500, for the amount of excess required to be paid under the vehicle rental agreement for any single incident or series of incidents in relation of any breakdown or damage to the rental vehicle including:

  • Loss associated to towing costs or vehicle immobilisation
  • Loss associated to your inability to use the vehicle caused by vehicle breakdown, accident or damage
  • Loss associated to damage to additional items rented from the hire company
  • Loss that may occur from credit card or administrative costs

How to Apply for a Reimbursement?

All applications should be advised via Car Hire Refunds within 45 days of the end date of your rental period, or any possible incident and event that may lead to payment request for reimbursement. Failure to do this may invalidate your submission.

Please note: When sending a request for reimbursement request you must:

  • Respond to all questions in full and to the best of your knowledge;
  • Provide copies of all documents requested and any additional records or photos that might assist us in processing with your request

Territorial Limitations

Worldwide excluding Afghanistan, Central African Republic, Chechnya, Democratic Republic of Congo, Egypt, Iraq, West Bank, Gaza and the Occupied Territories of Israel, Libya, Nigeria, North Korea, Somalia, South Sudan, Sudan, Syria, and Yemen.

Terms & Conditions

For a complete list of inclusions, exclusions and product terms, view our Breakdown Protection PDF.