Citroën FAQs

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Where can I drive my vehicle?

Your Citroën or DS vehicle is covered by Insurance and 24/7 Assistance if you drive in any of the following countries or their islands:
Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Corsica, Croatia, Cyprus (Greek part only), Czech Republic, Denmark, Estonia, Finland, France (mainland), Germany, Gibraltar, Greece (excludes Islands), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sardinia, Serbia (excludes Kosovo), Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (England, Scotland, Wales and Northern Ireland), Vatican City.

You are not permitted to drive into any countries not listed above.

Who can drive the vehicle?

A Citroën EuroPass vehicle can only be registered in one name. That person is referred to as the Contract Holder.

The leased vehicle may be driven only by the holder of the Citroën Euro Pass Order Form (the “Contract Holder”) or his/her Partner (i.e. spouse or legal cohabitant), direct descendants or ascendants, if they qualify for the scheme (refer “Eligibility”) and hold valid driving licences.

Direct ascendants/descendants may only drive the vehicle locally and cannot drive across country borders without the Contract Holder. The spouse/legal cohabitant can cross country borders, even if the Contract Holder is not in the vehicle.
Other drivers (not descendants/ascendants/spouse/legal cohabitant) can only drive the vehicle if they meet the same Eligibility conditions as the Contract Holder and the Contract Holder is inside the vehicle and unable to drive due to an emergency or exceptional circumstances.

What sort of insurance do I have?

A. Your Citroën Euro Pass contract includes a comprehensive insurance policy including accident, fire, theft and third party cover with no excess. Refer 'Insurance & Assistance' section for more information.

Do I need an International Drivers Permit (IDP)?

An International Drivers Permit (IDP), in conjunction with your Australian driver’s licence, is compulsory in some European countries, and highly recommended in others. For the relative small cost, compared to the overall cost of your holiday, we recommend that all customers obtain and use an IDP in conjunction with their Australian driver’s licence.

Do I get a full tank of fuel on collection, like with a rental car?

Your vehicle will only be supplied with 10-15 litres of fuel, unless you have requested and paid for a full tank of fuel (this will be at a higher price that what you will pay at the pump), so you must make a fuel station your first stop. Ensure the collection location gives advice as to where the nearest fuel station is. If you are collecting off a flight late at night we highly recommend you pre-purchase your first tank of fuel.

If I book a car that is too small/big can I upgrade/downgrade on arrival?

As your vehicle has effectively been built for you and registered/insured in your name, it is not possible to upgrade or downgrade on collection. It is therefore imperative that you choose your size of vehicle carefully. You are welcome to take your passengers and luggage into your nearest Citroën/DS dealer to ensure you fit, before you place your reservation.

Will I receive a right-hand drive vehicle if I collect my vehicle in London?

No. All vehicles are left-hand drive only.

Can I take my vehicle on a ferry?

Yes, this is fine.

Do I have to service my car?

Your Citroën or DS vehicle will require a service at either 20,000kms or 30,000kms depending on the model. Refer to the service card delivered with your vehicle. Servicing can only be done at a Citroën/DS garage.

What if I have a problem with the car during my holiday?

The first thing you do is call the 24/7 Citroën Assistance call centre and they will guide you based on the process and limits offered as part of your contract. Your travel plans may have to be modified slightly depending on where and what has occurred.

I am travelling with children – what is the rule with regard to child seats?

The rule in France is that all children under 10 years must be in a child restraint, based on their weight. Other countries may have different rules so please ensure you make yourself aware of these.
Refer Accessories for child seat information.  Note: you are purchasing them, so they are yours to keep. Alternatively, you can take your own child seats as long as they meet European regulations.

What are the age limits for drivers?

The minimum driver age is 18 years and you must hold a full Australian drivers licence. There is no maximum driver age limit.

Should I book a petrol or diesel vehicle?

When you look at the pros and cons, there's no simple way to determine which is better as it really depends on your personal circumstance and how you plan to use the vehicle.
More recently, petrol vehicles have become more popular for Europeans to buy.
The upfront price has become considerably cheaper than a diesel vehicle, and the fuel economy in a petrol vehicle has never been better due to technological advances.
Diesel is still generally cheaper than petrol at the pump, plus a tank of diesel goes further than a tank of petrol, however it can now take 5,000-10,000kms for a diesel vehicle to be more economical in the long run.

To see recent fuel price information in Europe click here

Do you provide 'winter' vehicles?

No. All of our vehicles have standard tyres only. If you are travelling during the winter months (Nov-Apr) it is your responsibility to ensure you have the appropriate tyres fitted to your vehicle, as may be required by law in each country.Click here for a link to the AA’s UK web-site for more information. The assembly-line tires fitted to Citroën/DS vehicles when they leave the factory are multipurpose.

Where can I find detail on road rules and road signs through Europe?

Click here for more Information

Is it true that my vehicle will have red licence plates?

Yes this is correct and is a requirement for all tax-free lease vehicles so that customs can pick them out and make random checks to ensure no one is cheating the system.
Some customers feel the red plates are an invitation to thieves, however we have found from experience that thieves are very adept at picking out tourists no matter their mode of transport (eg. coach tours, trains, rental cars and even Europeans on holiday in their personal car). The key is that you are vigilant, trust your instincts, have very good travel insurance and never leave anything of value in an unattended vehicle.

Can you please tell me more about the different toll roads in Europe.

There are toll roads throughout Europe and the way they work varies.
- In most countries you pay as you get off toll roads - with the piece of paper obtained when entering the toll road telling the toll booth (either manned or not) where you entered (and when - so take care with your speed as you can get a speeding ticket if you have driven too quickly between toll gates!).  Click here for more information.

Note: debit cards are not usually accepted. Plenty of small notes/coins and standard Visa/Mastercard credit cards are recommended - as well as plenty of patience and a sense of humour.

I have booked a car with in-built GPS - how accurate will it be?

It is widely accepted that a GPS is about 90% accurate. With this in mind, we recommend you take a detailed road atlas with you, and you never enter a road/street as directed by your GPS if there is signage showing otherwise.

Will my vehicle come with all the equipment required by individual countries?

Your vehicle will come with an emergency triangle and one safety vest. The safety vest must be stored inside the vehicle (not in the boot). If a situation requires you to exit your vehicle on the side of a road you must put on a vest before leaving the vehicle. Any other equipment that may be required in some countries are your responsibility. Click here for more information

If I want to keep my car for longer – how do I do this?

Click here for more information on EXTENSION prices and procedure.

I need to return my vehicle earlier due to personal reasons – how do I do this?

A partial refund can only be considered if the initial contract was for at least 30 days and the return date is at least 7 days prior to the pre-booked return date. There is no refund for the first 21 days, any ‘free days’, short-term contracts or the last 7 days of the initial contract. Refunds are calculated using the ‘extra day’ price, less 20%, less a $50 Citroën EuroPass administration fee.


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