Citroën EuroPass FAQs

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Q1 / How do I reserve my CITROEN EUROPASS vehicle?

We require a deposit of $500 to request the vehicle. All bookings must be received by globalCARS.com.au at least 4 weeks prior to the intended pick up date. (In some cases, bookings can be made at shorter notice depending on vehicle availability and pick-up location).

You will be asked to sign an order form containing all the information necessary for your reservation (type of vehicle, any accessories, dates and places of delivery and return, flight details for airport deliveries, etc.) and to supply the following documents: 1 x CLEAR Photocopy of your Passport .nce Vehicle is confirmed, a contract will be forwarded to you for signing. This contract will then need to be returned to globalCARS.

Final balance of payment is due 6 weeks before collection(or subect to specials at the time). 4 Weeks before collection you will receive your Pack which will include your contract, Letter of Confirmation and pick up and drop off location instructions and telephone numbers. We recommend that you read the terms and conditions on the reverse of your copy of the contract when you receive it.

NB: Minimum CITROEN EUROPASS Leasing period is 21 days & maximum 175 days for Paris, Paris Charles De Gaulle, Paris Orly, or 165 days for France Provence and abroad.

Q2 / Who is eligible to use this tax free CITROEN EUROPASS program?

To take advantage of CITROEN EUROPASS program, for your holiday in Europe you must meet the following conditions : -You hold a valid driving licence. -You live in France's overseas departments/territories or outside the European Union. -You have spent less than 180 days in European Union countries over the past 12 months. -You do not have a remunerated activity in a European Union member state. Any person satisfying Temporary Transit requirements can purchase a new vehicle tax-free. TT contracts run for six months maximum. The length of the Citroen EuroPass contract is fixed to a maximum of 175 (for Paris, Paris Charles De Gaulle, Paris Orly) or 165 days (for all other France locations and European points as listed in brochure) To be eligible, you must be : -a TOURIST. -a RESIDENT of a European Union member state waiting for relocation to a state outside the European Union. -a STUDENT living outside European Union or in a French overseas department/territory and who is studying in France. -An INTERN completing an internship or assignment and whose usual place of residence is outside European Union or in France's overseas departments/territories. -Any person whose usual place of residence is outside European Union or in France's overseas departments/territories and who is completing his/her national service in France. Full time Students attending Colleges and Universities in France can benefit from Temporary Transit terms and conditions for up to 12 months, non renewable. The twelve months run from the date on which the vehicle registration certificate is registered and not from the date of vehicle delivery They must also : -Be over 21 years old. -Have held a driving licence for more than twelve months. Contact globalCARS for details.

Q3 / Where can I collect my CITROEN EUROPASS vehicle?

We have over 34 locations in Europe. Pick-up and drop-off of Citroen vehicles are free of cost within France. Charges are applicable to pick-up and drop-off of vehicles in other European cities. These costs are pre-paid. To collect your Citroen EuroPass you are required to produce a copy of your lease Contract (which will be provided to you prior to departure from Australia).Only the registered owner can take delivery of the vehicle (name as written on the contract), and the registered owner must return the vehicle. The pick up procedure should take approximately half hour in cities, airports and larger towns.

Q4 / Where can I drive my CITROEN EUROPASS vehicle?
  • Andorra
  • Austria
  • Belgium
  • Bosnia-Herzegovina
  • Bulgaria
  • Croatia
  • Cyprus (Greek side only)
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France (Mainland)
  • Germany
  • Gibraltar
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxemburg
  • Macedonia
  • Malta
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain (including the Canary & Balearic Islands)
  • Sweden
  • Switzerland
  • United Kingdom
  • Vatican
Q5 / Who can drive the vehicle? Is there a Minimum Age to drive these lease vehicles?

The spouse and family members of the contract holder may drive the vehicle provided that they meet Temporary Transit requirements. The contract holder must be present in metropolitan France/Europe during this use. (The term "spouse" should be understood in the broadest sense: cohabiting partner or civil pact partner (PACS in France), if proof of this link can be provided - contract, tax declaration, rent receipt, etc.) The vehicle registration certificate or insurance card will state the name of the person who signed the order form. No other names can be added.


The minimum driver age is 18 years with a FULL AUSTRALIAN LICENCE (no maximum driver age).
If you hold a full Australian drivers licence, an International Drivers Permit (in conjunction with your Australian licence) is highly recommended (compulsory in some countries).

Q6 / Can I have additional Drivers?

Yes you are able to have additional drivers and there is no additional fee, however there are strict restrictions as follows.

  • Immediate family members may drive the vehicle, however under no circumstance can they take the vehicle across any borders.
  • Immediate family members are spouse/partner, direct descendants and ascendants of the registered driver.
  • The term 'spouse' is understood in the broadest sense and may apply to a cohabiting partner or civil partner, provided that proof of this relation is provided.
  • All additional drivers must comply with all requirements of the lease.

Other drivers (not descendants/ascendants/spouse/legal co-habitant) can only drive the vehicle if they meet the same Eligibility conditions as the Contract Holder and the Contract Holder is inside the vehicle and unable to drive due to an emergency or exceptional circumstances.

Q7 / Payments & Fees & Cancellations?

Booking Deposit:
A non refundable deposit of AUD$ 500 is required at the time of placing your reservation. Payments made by credit card Mastercard/Visa incur a 2% service fee. 
Payments made by credit card American Express incur a 3% service fee.
To avoid any fees pay by Direct Deposit. Details are on your invoice.

Bookings made within 30 days of the collection date will attract a $30 late booking fee and full payment required.

Final Payment: Final payment is due as per noted on your invoice/ may be subject to special Early Bird conditions as noted on invoice Late return of lease forms may delay the delivery of your vehicle. For bookings within this deadline, please contact our office.

Cancellation Fees:
Cancellations more than 6 Weeks prior to collection $500 plus any further supplier's charges subject to registration of your vehicle.
42 - 0 days prior to pick up $500 Plus Suppliers Fees (These Additional fees may be as high as $1000.00 to cover costs such as registration, insurance, customs compliance, transportation and any other administration costs which have been incurred in the processing of the booking.)

Amendment fee for each amendment Free before documentation / $60 after documents are issued
No show or early return 100% of rental costs. i.e. No refund for unused services.

No show or early return globalCARS does not authorise the employees of Citroen EuroPass to promise refunds to clients. Partial refunds will only be considered for unused days of 7 days or more for contracts of 30 days or more.
Citroen EuroPass cancellation fees may apply.

Q8 / Will I get a new CITROEN EUROPASS vehicle and what are the purchase taxes such as GST / VAT?

Your Citroen car is a brand new vehicle and, under the special arrangement with the French Government, it is tax free.

Q9 / What does the CITROEN EUROPASS insurance cover?

The insurance (CHARTIS) taken out as part of a CITROEN EUROPASS contract is a comprehensive insurance policy with no excess. It covers : civil liability, fire, theft, attempted theft, glass breakage, natural disasters, legal protection, authorised driver cover, and full accident cover for the insured vehicle. It covers the holder of the contract as well as any other person carried free of charge, up to the number of seats specified on the registration certificate for the duration of the contract (the date on the green card shall prevail)

NB : Beyond these territorial limits, the customer will bear civil, material and legal liability for any incidents. The insurance certificate supplied on vehicle delivery gives a detailed summary of insurance cover and limits. 

NEW COVER NOW INCLUDED:  Punctured Tyres & Fuel Inversion. 

The following are not covered or reimbursed by the insurance and remain payable by the contract holder : -loss or damage to personal belongings and objects - expenses arising from-expenses incurred following the loss of car keys, the vehicle registration certificate, etc.

NB: In the event of an accident with a replacement vehicle (rental vehicle), excess will be payable by the driver. To drive a replacement vehicle, the driver must be at least 21 years of age and have held a driving licence for over a year.

The countries covered by insurance may vary during the validity of this contract. It is important that you check to confirm that the countries you are travelling to to are covered by insurance and roadside assistance before travelling.
Note: Some countries may require an International Driving Permit (IDP). Learn More It is the driver's responsibility to meet each country's requirements.

Q10 / What is CITROEN EUROPASS assistance 24/7?

In the event of an accident, attempted theft, theft or breakdown in any country covered (see list in question #4), the 24/7 assistance service provides prompt technical or material assistance. For any Urgent Motoring Assistance call Citroen EuroPass Assistance (24/7) From France 0 800 05 24 24 (free phone from a landline in France but payable from a mobile phone) From outside France: +33 5 49 25 24 24 (reverse charge accepted when using land line)

Q11 / Is there a limit in the number of Kilometres I can drive?

No, You can do as many or as few kilometers as you wish, it has no effect on the price or conditions.

Q12 / What is the current law re breathalysers & Safety Equipment when driving in Europe?

Several changes have been made to motoring laws in France in support of the International Decade on Road Safety though two new laws have subsequently been either abolished or postponed indefinitely.

January 2013 - Drivers in France have been required to carry a self-test breathalyser since July 2012 with enforcement by fines originally planned for 1 November but subsequently postponed to 1 March 2013.  Now the French government has announced that the implementation of the sanction (fine) for drivers not carrying a breathalyser – a fine of €11 – has been postponed indefinitely.

So you are still required to carry a self-test breathalyser when driving in France but there is no current legislation demanding a fine for non-compliance.

It is a legal requirement in most European countries to carry anemergency triangle and reflectorised jacket. Citroen provides one emergency triangle and one reflectorised jacket. The jacket must be carried inside the vehicle, so you can put it on before exiting the vehicle.

It is still the responsibility of the client to ensure that they have the adequate and necessary items required. Laws and requirements vary between countries.

Q13 / Please explain the tyres fitted to the vehicles supplied?

All vehicles are fitted with standard tyres prior to leaving the Citroen factory. Standard tyres are not suitable for all winter conditions and during certain periods of the year. The vehicle supplier cannot predict where each client will travel. Driving regulations in Germany, Austria and Switzerland insist on the use of winter tyres between November – mid April and penalties can apply.

Standard tyres may not be suitable for winter road conditions and extreme weather in various countries throughout Europe. When driving in winter it is the responsibility of each driver to respect the legal requirements in place in each European country.

Tyre punctures and tyre and wheel damage or vandalism of any kind are at the contract holder's expense.

SNOW CHAINS / WINTER TYRES
Clients can pickup their vehicle in France and there are no mandatory laws in regards to snow tyres. As per below Zurich, Frankfurt and Munich it is compulsory, please visit the website www.theaa.com/motoring_advice/overseas/snow-chains-winter-tyres.html

Due to the new laws enforced on the 18th December 2013 CITROEN EUROPASS cannot accept orders for vehicles whose delivery would take please in Zurich, Munich and Frankfurt form 1st January 2016 to 31st March 2016 and from the 1st November 2016 to 31st March 2017 to comply with the rules in force in Germany and Switzerland.

Q14 / Do I need to service my CITROEN EUROPASS vehicle?

All our vehicles are delivered new. A warranty inspection must be carried out to 20 000 kms (12 500 miles). This inspection is charged to the customer and must be performed by a representative of the Citroen network.

Q15 / Please explain the Satellite Navigation System / GPS?

Citroen EuroPass offers NAVIDRIVE GPS navigation systems. For further information on which models GPS is available on. Please contact Citroen for specification details on the various models. Refer to Citroen Features for more information.

COUNTRIES COVERED CITROEN NAVDRIVE 3D

INTEGRATED NAVIGATION MAP EUROPE

DETAILED: Andorra, Austria , Belgium, Czech Republic, Denmark, Finland , France , Germany, Hungary , Ireland, Italy , Liechtenstein, Luxembourg, Monaco , Norway, Poland , Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland , Netherlands, United Kingdom and Vatican .

MAIN ROADS AND CAPITAL CITIES: Belarus , Bosnia and Herzegovina , Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Macedonia, Moldova , Romania, Serbia , Montenegro and Ukraine.

COUNTRIES COVERED CITROEN MY WAY

INTEGRATED NAVIGATION MAP EUROPE

DETAILED: Andorra, Austria , Belgium, Czech Republic, Denmark, Finland , France , Germany , Hungary, Italy , Liechtenstein, Luxembourg,
Monaco , Norway, Poland , Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland , Netherlands, Vatican , United Kingdom , San Marino, Gibraltar.

MAIN ROADS AND CAPITAL CITIES: Bulgaria , Croatia, Estonia , Greece, Latvia , Lithuania , Romania.

MAIN ROADS: Albania, Belarus , Bosnia and Herzegovina , Macedonia, Moldova, Serbia , Montenegro , Ukraine.

Q16 / Can you advise us on road tolls in Europe?

There are toll roads throughout Europe and the way they "work" varies. In most countries you pay as you exit the toll road - with the piece of paper obtained when entering the toll road telling the toll booth where you entered.

Switzerland charges a fee for the use of motorways (green road signs). The vignette, which is a sticker applied to inside of the windscreen, costs a flat-rate price and is mandatory for motor vehicles. Vignettes can be purchased at customs offices at most border entries. also obtainable at post offices, petrol stations, automobile associations and railway stations. They are valid from 1 December until 31 January of the year after the following year.

http://www.mappy.co.uk/ is a fabulous web-site giving drivers a wealth of information    

You can Pre Purchase toll passes here:   http://tolltickets.com/.  Learn More

Q17 / Can I return pay a supplement to cover me for countries not listed?

No. Unfortunately no geographical extension to the insurance contract is possible. If you decide to visit a country not covered by our insurance/assistance you are fully liable and must pay all expenses resulting from a breakdown or other problem.

Q18 / Can I return to another location than was originally planned?

Yes, absolutely. You must simply contact the centre of your choice at least 72 hours in advance to make an appointment. See the Travel Booklet given to you with your travel documents to get the phone number and opening hours of the centre along with a map.

Q19 / What is the current cost of fuel in Europe?

Diesel is generally a little cheaper but remember the fuel savings with Diesel. Usually about a third more distance out of a tank of Diesel than Petrol.

  Learn More

Q20 / What are the return procedures?

All vehicles must be returned with the same type of standard tyres fitted that were originally supplied with the vehicle at the time the vehicle was picked up, otherwise the contract holder will be invoiced for the cost of the standard tyres.

Any accessories purchased and fitted by the contract holder are not eligible for refund or buy-back on return of the vehicle.

It is important that you return all the keys, safety kit, transponder card, insurance and registration papers. A charge of up to € 650 will apply to the contract holder at the time of the vehicle return if these items are not returned with the vehicle.

Please note that should the car be returned without the registration papers, the contract holder will be invoiced € 200 the cost of replacement.

Q21 / Tell me about accessories available with CITROEN EUROPASS.
We can offer a number of high quality accessories at special tax-free prices. You become the owner of the accessory and can keep it at the end of the contract. Roof bars will be pre-fitted to your vehicle. Snow chains and child seats will be put inside your vehicle.
Accessories are not eligible for refund or buy-back upon return of your vehicle, whether used or not.

Accessories should be requested at the time of your initial booking. If, for any reason, an accessory cannot be provided on collection, reimbursement will be made within 7 days of Citroën EuroPass Australia being notified.

CLICK HERE FOR MORE ACCESSORY INFO 

Tow bars

We are unable to arrange the fitting of a tow bar. Therefore, we have very limited knowledge and information on the intricacies of tow bars and anything associated with them. We do however allow tow bars to be fitted at a Citroën garage whilst you are in Europe, with the following conditions.
- You must organise it yourself and pay locally (note: they can take some time to organise and install and there can be delays with regard to the availability of parts, so you should be prepared for this). We recommend you start speaking with a garage at least 4 weeks prior to collection.
- Your car insurance policy does NOT include cover for your trailer. You must arrange your own insurance for the trailer.

Important Notes

- Some countries (one country we are aware of is Italy) are unable to fit tow bars to French registered vehicles.
- You must consider the registration of the trailer to ensure it is valid in the country(s) you intend to drive in (eg. you cannot tow a trailer that has been shipped from Australia and only registered in Australia).
- The requirement of a tow bar, whether known by us or not, does not form part of any contract between Citroën EuroPass Australia or Citroën Euro Pass France and you (the customer). It is entirely your responsibility to organise and make yourself aware of any legal or otherwise requirements relating to the tow bar itself or anything associated with it.