Book online or call 1300 789 992
Pre-pay in Australian Dollars & $AVE

Frequently asked Questions

1/ How can I make a booking?

It's easy! To place your order, just follow these simple steps:
Choose the Motorhome model you want to order.
Confirm your intended pick up and drop off locations. Bookings can be made directly through your travel agent. To secure your booking, you will need to complete a Reservation form and return the completed Reservation form along with a deposit of 30%. All bookings must be received by globalCARS.com.au at least 6 weeks prior to the intended pick up date. (In some cases, bookings can be made at shorter notice depending on vehicle availability and pick-up location).

Final payment is due 6 weeks before collection and full documentation will be sent to you before departure.

2/ How can I figure out the total cost of renting a motorhome?

The easiest way is to go to the Quote section of our website and make your selection. We will respond with a few hours with availability and costing

3/ How do I get to the rental location?

Usually our depots can be reached by public transports or more easily by taxi. Optional private transfers from designated areas can be arranged upon request.

4/ When can I pick up the vehicle?

Vehicle pick up is between 09.00 and 11.30 and 14.00 and 17:00 depending on vehicle readiness. Please allow 1-2 hours for pick up procedures.
Note that our offices are closed for lunch between 12.00 (or 12.30) and 14.00.

5/ Can I do a one way with in France?

Yes you can at a charge paid in Euros on collection of vehicle. No oneways to another country.

No Minimum rental period required, By request only

 PARISBRESTLYONMARSEILLENICEMONTPELLIERTOULOUSE
PARIScross€ 400€ 280€ 400€ 450€ 450€ 400
BREST€ 400cross€ 500€ 550€ 600€ 550€ 550
LYON€ 280€ 500cross€ 250€ 300€ 350€ 350
MARSEILLE€ 400€ 550€ 250cross€ 200€ 250€ 300
NICE€ 450€ 600€ 300€ 200cross€ 300€ 330
MONTPELLIER€ 450€ 550€ 350€ 250€ 300cross€ 150
TOULOUSE€ 400€ 550€ 350€ 300€ 330€ 150cross

 

6/ When must I return the vehicle?

Vehicle return time is between 09:00 and 11.30 and 14.00 and 17:00. Penalties are charged for late returns without prior authorization.
Note that our offices are closed for lunch between 12.00 (or 12.30) and 14.00.

7/ Is luggage storage available at the location?

Yes, luggage storage is available at all our locations. It's also possible to leave valuables such as flight tickets. Not applicable in case of One-Way rental.

8/ What kind of instruction will I be given about the vehicles, their appliances, and how to use them?

You will receive a full orientation of the motorhome, including client's maintenance use and responsibility. Orientation consists of a video in English introducing general concepts of motorhome use as well as a personal instructional walk around of motorhome by a qualified instructor. Operator manual is provided for clients to take with them in English and French.

9/ Are grocery and other facilities available near the rental station?

Our location staff will be happy to provide you with this information.

10/ Do I need an International Drivers License to travel in the France and Europe ? Do I need a special drivers license to drive a motorhome?

A full resident country drivers licence, held for a least one year, is to be presented at the time of rental. So, generally your national license is enough. If the licence is not in English format, an international drivers licence is also required.

No, you do not need any special drivers license to drive a motorhome.

Click here for more details.

11/ Are motorhomes difficult to drive or slow to accelerate?

Modern motorhomes handle very much like a car and have enough power that they accelerate as quickly as many cars.

12/ Are motorhomes complicated to hook up to campsite facilities?

Connecting the motorhome to campsite facilities requires no technical expertise. You will receive instruction on these connections at the time of pick up.

13/ What type of gas mileage can I expect from the motorhome?

While gas mileage varies greatly depending on travel conditions, the following is an approximate guide:

* Type A1 : 10-13 litres/100 km
* Type A2 : 10-13 litres/100 km
* Type B : 11-14 litres/100 km
* Type C1 : 11-15 litres/100 km
* Type D1 : 11-15 litres/100 km
* Type D2 : 11-15 litres/100 km
* Type E1 : 10-12 litres/100 km
* Type E2 : 10-13 litres/100 km
* Type E3 : 10-14 litres/100 km

15/ What type of fuel does a motorhome use?

All our motorhomes are powered by DIESEL engines.
Click here for current european fuel costs

16/ Do you have motorhomes with automatic transmission?

No, all our motorhomes have a manual transmission.

17/ What kind of power supply does a motorhome have?

The refrigerator, heater, water heater, stove and range operate on propane gas. The dash air conditioner is powered by the engine while driving and other items by an outside 230V power supply.

18/ What equipment is available?

Our motorhomes are equipped with :

* 2 bottles of propane gas (one full, the other one half full)
* 1 bottle of toilet chemicals
* 1 fire extinguisher
* 1 water hose
* 1 jerrycan (20 liters)
* 1 electric cord European adapter
* 1 broom dustpan
* 5 clothes hangers
* 1 kit of spare fuses and bulbs
* 1 bilingual User's Manual
* 1 map of "Aires de Services" (service areas)
* 6 plates, 6 dessert plates, 6 glasses, 6 bowls or mugs, 6 knives, 6 forks, 6 spoons, 6 tea spoons
* 1 can opener, 1 corkscrew, 1 bottle opener
* 1 frying pan, 2 sauce pans, 1 salad bowl, 1 platter, 1 strainer
* matches

Optional bedding kit includes blanket, sheets, pillow and pillow cases. Sorry but we do not have towels.

Additionally there may be other items such as chairs, baby seats, etc. which may be rented depending upon availability.

19/ Where can I stay in the motorhome?

There are approximately 3,000 campgrounds in the France. Sites can be found outside major cities, in rural areas, and near popular attractions.

For any help, you may visit www.campingfrance.com or www.geotour.com/camping/and for campgrounds in Europe, visit www.francecamping.com or www.guidesusse.com

It's also possible to stay in service areas (sanistations) www.eurocampingcar.com or www.france-passion.com

20/ What facilities will I find at campgrounds?

Campground facilities vary greatly dependant on many factors, however a partial list of facilities commonly found at many campgrounds would include: electric and water, washing machines and dryers, swimming pools, recreation rooms, playgrounds, and on-site convenience stores.

21/ How much can I expect to pay per night for a campsite?

Campground rates vary based upon time of year, facilities, and location. Based upon these criteria you can expect to pay between 15 € and 40 € per night.

22/ Is it necessary to make reservations for campsites at campgrounds?

In some seasons and at some locations it may be necessary to make advance reservations. This is especially true during high season travel and at very popular tourist destinations.

23/ Do you provide any campground or sanistation guides and or maps?

Yes we provide a detailed guide listing Aires de Services (Sanistations)

24/ Is it possible to camp in the wild ( Freecamping) ?

Yes. However we do not recommend it for security reasons.

25/ What are the cancellation fees?
Cancellation Fees Avis Caraway France Motor Homes
Outside 45 days prior to pickup30% of rental
45 - 30 days prior to pickup50% of rental
29 days or less prior to pickup100% of rental
Amendment fee for each amendmentEUR 20 before documents issued
EUR 39 after documents have been issued
 

 

 

      

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Current as of 6 Dec 2011
For travel 2 April to 9 April 2012
Current as of 6 Dec 2011
For travel 1 February to 2 March 2012
(30 day Rental)
Current as of 6 Dec 2011
For travel 1 February to 8 February 2012