Renault Frequently Asked Questions

It's easy! To place your order, just follow these simple steps:

Choose the Lease model you want to order.

Confirm your intended pick up and drop off locations. Bookings can be made directly through your travel agent. To secure your booking, you will need to complete a Reservation form and return the completed Reservation form along with a deposit of $300. All bookings must be received by globalCARS.com.au at least 6 weeks prior to the intended pick up date. (In some cases, bookings can be made at shorter notice depending on vehicle availability and pick-up location).

On receipt of your completed Reservation form and deposit, a contract will be forwarded to you for signing. This contract will then need to be returned to globalRES.com.au Once we have received your completed contract, your copy will be forwarded to you with a letter of confirmation, including pick up and drop off location instructions and telephone numbers. We recommend that you read the terms and conditions on the reverse of your copy of the contract when you receive it.

The Renault Eurodrive Program is a tax free sale with buy back agreement. After you pay for your lease in your home country, your only other costs are petrol/diesel. Tolls and Motorway charges are not included.

Geographical cover on 1st January 2008: 43 countries

During the entire length of your Renault Eurodrive contract, you have multi-risk insurance with no excess and roadside assistance 24 hours a day, 7 days a week managed by Renault Eurodrive Assistance.

Andorra
Austria
Belgium
Bosnia-Herzegovina
Bulgaria
Croatia
Cyprus
Denmark
Estonia
Spain
Finland
France
Germany
Great-Britain
Greece
Gibraltar
Hungary
Iceland
Ireland
Italy
Liechtenstein
Luxembourg
Latvia
Lithuania
Macedonia
Malta
Monaco
Norway
Netherlands
Poland
Portugal
Slovakia
Czech Republic
Romania
Serbia-Montenegro
Slovakia
Slovenia
Sweden
Switzerland
Saint Martin
Turkey
Vatican

A customer choosing to travel in a country not mentioned in the list of countries covered assumes full civil, material and criminal liability for any problems or thefts occurring during the trip. A booklet of insurance and assistance conditions is handed to the customer when the vehicle is delivered.

As with any vehicle, service costs are the responsibility of the owner of the vehicle. The Renault 2009 model range require their first service between 20,000 and 30,000 kms (see model specifications). As of early 2009 the aprox cost is 100 euros depending on the country and the model of your vehicle. Given the relatively small size of Europe, this is a distance that few of our clients reach.

While travelling you can arrange an extension by contacting Renault DVSE 186 avenue Jean Jaures 75019 Paris, Tel 01 40403368.
Extensions will be calculated using DVSE tariff extension procedures. Instructions and payment for any additional periods must reach Renault (Paris office) at least 2 weeks prior to the expiry date of the original period, and should include a return address so that updated insurance papers can be forwarded to you.
If the extension is not paid for, the vehicle will only be insured for the initial period.

Upon receiving your vehicle you will be required to sign a draft to the order of Renault DVSE, equal to the difference between the total price of the delivered vehicle and the amount for the actual use of the vehicle. At the end of the contract the customer may keep the vehicle permanently, in which case Renault DVSE will request a cheque for the said amount from the customer. OR Return the vehicle to the centre nominated on the order form.

Please contact our office for assistance.

All vehicles are supplied with standard tyres. Snow tyres are only available by private purchase. If you decide to purchase your own snow tyres you must return the vehicle with it’s original tyres. Snow chains cannot be ordered with Renault. We suggest you visit the local Car Hypermarket to purchase locally. Tyre punctures and tyre and wheel damage of any kind are at the leasee’s expense.

Renault insurance cover remains the same regardless of whether the car is fitted with snow tyres on not.

Note: Standard tyres may not be suitable for winter road conditions and extreme weather in various countries throughout Europe. For safety reasons, it is the responsibility of the contract holder to ensure that their car suits the road, weather conditions and the legal requirements for road safety throughout the countries where the car will be driven during the term of the contract.

Unfortunately we cannot offer any special colours. However Renault ensures the vehicles are in the most popular colours of the day.

Your wife, your children and your parents can drive the vehicle at no extra charge if they are at least 18 years old, have a valid driver's license for the countries in which they drive, and if they comply with the same tax-free regulations as you do. NB: Partners can also drive the vehicle if your relationship has been officially recognized or if they sign an official sworn statement.

This area explains all you need about International Licences

There are toll roads throughout Europe and the way they "work" varies. In most countries you pay as you exit the toll road - with the piece of paper obtained when entering the toll road telling the toll booth where you entered.

Switzerland charges a fee for the use of motorways (green road signs). The vignette, which is a sticker applied to inside of the windscreen, costs a flat-rate price and is mandatory for motor vehicles. Vignettes can be purchased at customs offices at most border entries. also obtainable at post offices, petrol stations, automobile associations and railway stations. They are valid from 1 December until 31 January of the year after the following year.

http://www.mappy.co.uk/ is a fabulous web-site giving the road traveller a wealth of infomation.

Cancellation Fees Car Leasing Renault EuroDrive
Cancellations more than 4 weeks prior to collection $300
31 - 0 days prior to pick up $300 + Suppliers Fees

These additional fees (Suppliers Fees) may be as high as $1000 to cover costs such as registration Insurance, Customs compliance, transportation and any other administration costs which may have been incurred in the processing of your booking.
Amendment fee for each amendment Free before documentation / $60 after documents are issued
No show or early return 100% of rental costs. i.e. No refund for unused services.