Renault Frequently Asked Questions

It's easy! To place your order, just follow these simple steps:

Choose the Lease model you want to order.

Confirm your intended pick up and drop off locations. Bookings can be made directly through your travel agent. To secure your booking, you will need to complete a Reservation form and return the completed Reservation form along with a deposit of $300. All bookings must be received by globalCARS.com.au at least 6 weeks prior to the intended pick up date. (In some cases, bookings can be made at shorter notice depending on vehicle availability and pick-up location).

On receipt of your completed Reservation form and deposit, a contract will be forwarded to you for signing. This contract will then need to be returned to globalRES.com.au Once we have received your completed contract, your copy will be forwarded to you with a letter of confirmation, including pick up and drop off location instructions and telephone numbers. We recommend that you read the terms and conditions on the reverse of your copy of the contract when you receive it.

The Renault Eurodrive Program is a tax free sale with buy back agreement. After you pay for your lease in your home country, your only other costs are petrol/diesel. Tolls and Motorway charges are not included.

During the entire length of your Renault Eurodrive contract, you have multi-risk insurance with no excess and roadside assistance 24 hours a day, 7 days a week managed by Renault Eurodrive Assistance.

Your vehicle is covered in 42 European countries:

Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican.

NOTE
You are no longer insured after the validity date of your insurance certificate, neither if you drive in a country not mentioned in the list above.

IMPORTANT
Morocco and Tunisia are no longer covered by Renault Eurodrive insurance/assistance.

As with any vehicle, service costs are the responsibility of the owner of the vehicle. The Renault 2009 model range require their first service between 20,000 and 30,000 kms (see model specifications). As of early 2009 the aprox cost is 100 euros depending on the country and the model of your vehicle. Given the relatively small size of Europe, this is a distance that few of our clients reach.

While travelling you can arrange an extension by contacting Renault DVSE 186 avenue Jean Jaures 75019 Paris, Tel 01 40403368.
Extensions will be calculated using DVSE tariff extension procedures. Instructions and payment for any additional periods must reach Renault (Paris office) at least 2 weeks prior to the expiry date of the original period, and should include a return address so that updated insurance papers can be forwarded to you.
If the extension is not paid for, the vehicle will only be insured for the initial period.

Upon receiving your vehicle you will be required to sign a draft to the order of Renault DVSE, equal to the difference between the total price of the delivered vehicle and the amount for the actual use of the vehicle. At the end of the contract the customer may keep the vehicle permanently, in which case Renault DVSE will request a cheque for the said amount from the customer. OR Return the vehicle to the centre nominated on the order form.

Please contact our office for assistance.

All vehicles are supplied with standard tyres. Snow tyres are only available by private purchase. If you decide to purchase your own snow tyres you must return the vehicle with the original tyres. Snow chains cannot be pre ordered with Renault. We suggest after collection of vehicle purchase your own set at the nearest Hypermarket or Car Accessory Store. Tyre punctures and tyre and wheel damage of any kind are at the leasee's expense.

Note: Standard tyres may not be suitable for winter road conditions and extreme weather in various countries throughout Europe. For safety reasons, it is the responsibility of the contract holder to ensure that their car suits the road, weather conditions and the legal requirements for road safety throughout the countries where the car will be driven during the term of the contract.

Unfortunately, we cannot promise to provide a particular colour. However, Renault tries to make sure its vehicles are in the most popular colours of the day.

Your husband, wife, your children and your parents can drive the vehicle at no extra charge if they are at least 18 years old, have a valid driver's license for the countries in which they drive, and if they comply with the same tax-free regulations as you do. (This law has no effect on the vehicle insurance, which covers all drivers regardless of the relationship to the registered owner)

NB: Partners can also drive the vehicle if your relationship has been officially recognised or if they sign an official sworn statement.

This area explains all you need about International Licences

There are toll roads throughout Europe and the way they "work" varies. In most countries you pay as you exit the toll road - with the piece of paper obtained when entering the toll road telling the toll booth where you entered.

Switzerland charges a fee for the use of motorways (green road signs). The vignette, which is a sticker applied to inside of the windscreen, costs a flat-rate price and is mandatory for motor vehicles. Vignettes can be purchased at customs offices at most border entries. also obtainable at post offices, petrol stations, automobile associations and railway stations. They are valid from 1 December until 31 January of the year after the following year.

http://www.mappy.co.uk/ is a fabulous web-site giving the road traveller a wealth of infomation.

Booking Deposit:

A non refundable deposit of $350 is required is required within 7 days of the issue of the confirmed Invoice.
Bookings made within 30 days of the collection date will attract a $30 late booking fee and full payment required.

Final Payment:

Final payment due 6 weeks before before departure /or subject to special earlybird conditions as listed on invoice.Late return of lease forms may delay the delivery of your vehicle. For bookings within this deadline, please contact our office.

Cancellation Fees:

Cancellations more than 6 Weeks prior to collection $350 plus any further supplier's charges subject to registration of your vehicle.
42 - 0 days prior to pick up $350 Plus Suppliers Fees (These Additional fees may be as high as $1000.00 to cover costs such as registration, insurance, customs compliance, transportation and any other administration costs which have been incurred in the processing of the booking.)

Amendment fee for each amendment Free before documentation / $60 after documents are issued
No show or early return 100% of rental costs. i.e. No refund for unused services.

Many of the vehicle provided by Renault Eurodrive are equipped with a Tomtom Carminat GPS including the coverage of Europe.The coverage of the GPS unit is detailed below:

Countries fully covered (99.9%)

Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, United Kingdom, Italy, Liechtenstein, Luxembourg, Hungary, Monaco, Norway, Poland, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, Ireland, Netherlands, Canary Islands and Vatican City.

Countries partially covered

Greece (84%), Turkey (63%), Russia (33%), Bulgaria (54%), Latvia (63%) and Croatia (42%, including major cities and coastal areas).

Connector roads

Other Central European Countries are covered allowing you seamless navigation throughout the entire region.

Download the Tomtom Carminat GPS User's manual

Diesel is generally a little cheaper but remember the fuel savings with Diesel. Usually about a third more distance out of a tank of Diesel than Petrol. CLICK HERE for the latest rates.

Renault Eurodrive is owned by the RENAULT SAS car company, the leading car manufacturer in Europe.

Our car leasing formula is marketed by our worldwide network, present in more than 77 countries. To our Renault Eurodrive office in Australia can be added a network of importers, tour operators and travel agencies.

For more than 55 years, the Renault Eurodrive brand has been there to assist you during your trips to Europe.

We are committed to providing an impeccable service (97% of our customers are satisfied with the Eurodrive product and 98% would recommend it to their friends). In the same spirit, Renault Eurodrive has been ISO 9002 certified since 1998.

No. But you can sign up for a personal belongings insurance when you place your order with globalCARS Click Here...

No. Unfortunately no geographical extension to the insurance contract is possible.

If you decide to visit a country not covered by our insurance/assistance you are fully liable and must pay all expenses resulting from a breakdown or other problem.

Yes, absolutely. You must simply contact the centre of your choice at least 72 hours in advance to make an appointment. See the Travel Booklet given to you with your travel documents to get the phone number and opening hours of the centre along with a map.

The documents you are given when you take deliver of your car - the vehicle registration document (grey card), car insurance and Warranty booklet and your identity papers (Passport, international driver's licence) suffice to cross European borders. However, you may need to purchase a special disc to travel in certain countries.

You are free to smoke in the vehicle as long as no damage is done (seats burnt, stains, etc.).

We unfortunately can only deliver vehicles to Renault Eurodrive delivery centres. French legislation prevents us from driving your vehicle.