Frequently Asked Car Rental Questions
To try and help answer any questions you might have we've listed below some of the questions we are most frequently asked.
- 1/ I've made my booking - What happens next?
Upon receipt of your reservation and your vehicle is confirmed payment is made we will send you your vouchers by return eMail.
- 2/ What is included in the Rental?
Inclusions will differ between suppliers and from country to country but as a rule will normally include the following: Unlimited kilometers, third party liability insurance, collision damage waiver, theft protection, premium location fees & local taxes. The inclusions for your particular rental will be clearly shown when booking and also on your rental documentation.
- 3/ Do I need an International Drivers licence?
Click here for all the information required - International Driving Licence Requirements
- 4/ Who supplies the car?
All cars are provided by major car rental companies.
globalCARS.com.au has global partnerships with Alamo, Avis, Budget, Britz, Europcar, Jucy NZ Rentals, Hertz, Maui, National, Sixt, Thrifty, Citroen Leasing, Renault Leasing, Peugeot Leasing.- 5/ How do I cancel my booking?
To cancel your booking, please either call a member of our team
within Australia on 1300 789 992within New Zealand on 0800 450 403
or send email to advise. Please have your Booking Number ready.
- 6/ I need to extend my rental.
If you have not yet collected the vehicle - please contact a member of our team to assist. If you have already collected the vehicle - It is possible to do this with the supplier locally, although this will be chargd at the local rate which can be higher than that you have already paid.
- 7/ Can I do a one way rental?
Yes. All of our partners offer convenient one way rentals at attractive rates. The customer starts the rental in one location and returns the vehicle to another. RIH/LIT (Rent it Here / Leave it There) International one way rentals are usually possible. Call for a costing. This fee will normally be paid to the supplier directly when collecting the vehicle. Click Here for more information.
- 8/ Can anyone other than myself drive the car?
Most suppliers allow free additional driver. But this does vary country by country. Please check the Additional Drivers policy with each supplier. Only drivers recorded on the rental agreement are covered by our insurances.
- 9/ Is there a cost for Amendment Fees / Service Fees / Cancellation Fees?
Amendment Fees are not charged unless documents have been issued. Amendments after departure are subject to supplier confirmation. No Service Fees will be applied to land only bookings or car hire bookings. Cancellations are subject to a fee payable to globalCARS to compensate for costs and charges incurred in the handling of the booking. This fee is the deposit paid to us for the service. Cancellations will also be subject to cancellation fees levied by each operator according to their respective Booking Terms and Conditions. The payment of your deposit constitutes an acceptance of globalCARS terms and conditions.
- 10/ Can you tell us about Road Tolls in Australia & London Congestion Zone Fees?
Click here for Road Tolls & London congestion Zone Information
- 11/ Can we get a car with Satellite Navigation / GPS / Never lost?
- 12/ How much is Petrol & Diesel in Europe UK & Americas?
We acknowledge the information and help from The AA United Kingdom theaa.com For the information of clients of globalCARS. Click here for the latest Fuel Costs.
- 14/ How can I save time at the Rental Counter?
- 15/ I've lost my eInvoice eVoucher.
Please call one of our team on 1300 78 999 2 who can assist you in locating your booking reference. If you a need a copy of your voucher or Invoice just call us.
- 16/ What happens if my flight is delayed or cancelled?
In the event of a delay, if you have already provided us with your flight details then the supplier will be able to track this. In the event of a long delay, you can also contact our team who can advise the location of your situation. In the event of a cancellation, please advise our team as soon as possible, as we will need to cancel the vehicle with the supplier and failure to notify us will result in charges.
- 17/ I need a child seat - are these guaranteed?
We will do all possible to confirm a child seat for your needs. As child seats are mandatory in most countries, by requesting them in advance they are almost always available. Please note that you may be required to fit child seats yourself. Click here for more info
- 18/ Can I rent a car if I don't have a credit card?
Most rental companies require a credit card in the lead driver's name for the security deposit. If you do not possess a credit card in your own name, please call our Reservation Consultant on 1300 78 999 2 who can check with the suppliers in the location you are renting at to see whether any can accept a cash deposit.
- 19/ I returned my vehicle early - can I have a refund?
Unfortunately due to our contracts we are unable to refund any unused days or make refunds on vehicles returned early.
- 20/ Can I book a car for today?
This will be possible at certain locations, Please call us and we will do all possible to assist you.
- 21/ Is it safe to book with a credit card on the website?
Worldcar & Travel.com.au Pty Ltd has been certified by Comodo Security. http://www.globalcars.com.au/ has been validated and is authentic. http://www.globalcars.com.au/ also uses SSL for secure transactions. This means your credit card and other confidential information is protected with industry leading SSL encryption. For more information please click here.
- 22/ I need to speak urgently with someone from globalCARS outside of Australian Business hours.
Please call our mainline number + 61 2 9438 3868 and an after hours emergency number will be recorded. Please then call this number.
- 23/ How are car hire 'days' calculated?
Car Hire works on a 24 hour clock, so if you rent from 10am Monday to 10am Tuesday this is considered 1 day. If you rent from 10am Monday to 1pm Tuesday you have then passed 24 hours and have therefore entered a second day of rental and will therefore be charged for 2 days rental. Please therefore check your times carefully when booking as times can have a big impact on price. Car leasing & Motorhome rentals work on a calander day
- 24/ Can I drive my vehicle off road?
Insurance does not usually cover taking vehicles, including four wheel drives off road or onto untarmacked tracks, so we strongly recommend that you do not do this as it may invalidate your insurance.
- 25/ I have been charged extras by the supplier - Can you help please?
There can be a number of reasons for local charges, including but not limited to: - refuelling charges, additional extras, damage to the vehicle. When you collected your vehicle you may have purchased and signed for some of these. Your documentation from the supplier should list the charges made. Should you be unable to understand the documentation, please contact our customer service team who will be happy to assist you.
